* Partnered with and advised 4 executives to develop results-driven strategic, internal and external marketing plans that align with strategic priorities, business goals and core values* Managed the strategic change and communications campaign plan for national road show describing a major strategy initiative to about 9,000 employees, increasing their engagement level in the company

Brought my innovation, communications, ideation, research and program management expertise to the Federal Aviation Administration. * Managed communication and strategic planning for an award-winning internal ideation platform, and facilitate agency-wide conversation on ways to enhance innovation and engage employees in problem solving for some of the agency's toughest challenges* Created a successful innovative problem-solving service offering within the Office of Communications to coach executives on how to apply Design Thinking and other tools to agency-wide problems such as employee retention, delays in Congressional correspondence requirements and workplace design*Managed 26 executive leadership-sponsored Idea Challenges that engaged FAA employees to solve FAA problems* Designed and executed a strategic digital marketing and communication plan for a newly integrated Unmanned Aircraft System cross-agency team, including branding, performance reports, and talking points for the Air Traffic Chief Operating Officer and Agency Administrator* Planned and hosted the first extremely successful “Take Your Kids to Zoom” Day for executives to support and engage employees working home with children during the COVID-19 pandemic

* As an expert, in facilitation, innovation and qual/quant research, lead 15 problem design and ideation workshops with mayors and their staff to help them compete for $5 million grant from the Bloomberg Foundation*Successfully guided the city of Ithaca, New York, into becoming a “Champion City,” which won them a $100,000 grant

* Founded and managed TSA's award-winning ideation program, IdeaFactory, defining and establishing program goals, objectives and tasks and directed and reviewed the efforts of a six-person team * Managed the $2 million acquisition and implementation of new innovation software for TSA* Managed a Cost Savings idea challenge that resulted a recurring $2 million annual cost savings for TSA, and a $5,000 award for the winning idea submitter* Using employee-generated data to identify trends and areas for improvement, documented and optimized idea generation, evaluation and implementation tracking processes, resulting in a 20% implementation rate for ideas* Co-Lead the White House’s Ideation Community of Practice, designed to help agencies implement President Obama’s 2009 Open Government Directive using the COMPETES ActI was the program manager of award-winning, internal government ideation program that engaged 60,000+ employees in creating ideas that improve the agency, and provides a rare opportunity for two-way communications, using social media platform and a crowd sourcing process to make sure employees voices are heard. I used design thinking principles, qualitative research and data to improve processes and evaluate and implement ideas, and as a way to keep the program innovative and cutting-edge. This included managing government idea challenges, a relatively new and innovative approach to customizing idea generation process to yield the best ideas to solve a specific, strategic program. This required exceptional stakeholder outreach, communications skills, and design coordination, as well as empathy for all of our users and employees -not to mention a healthy dose of humor, positivity and professionalism. I got my hands dirty with our technical platform, managed requirements gathering, usability testing and rollout for three iterations of the tool.

Strategic communications and planning for government agencies. I focused primarily on Web 2.0 strategy and implementation, stakeholder relations and outreach, qualitative research and change management.Certifications in Four Dimensional Change Management; Facilitation from the RIVA Institute