Megan Kitner Email & Phone Number

Perform detailed analytical work supporting the design, methodologies, implementation, and enhancement of analytical models, tools, and systems. Fine tuning of existing analytics, evaluate and recreate models for usage, while maintaining documentation of the system and model tools. Responsible for extracting, transforming, and analyzing data to support decision-making within the organization. Effectively communicate and collaborate with numerous departments of the bank to ensure data quality and access the necessary data to perform their analysis. Build, edit, format, maintain and validate numerous customized reports. Collect, cleanse, and verify data. Monitor any data changes that could affect models, or systems that are in use. Collaborate directly with customers to collaborate with IT teams to maintain and enhance data catalog tools and systems. Identify and recommend improvements to data management processes and workflows. Stay up to date with industry trends and best practices in data cataloging and data management. Provide and implement scheduled reports for departments and personnel to analyze data, such as KPIs. Research bank processes and banking regulations to ensure all reports supplied are at top performance level. Write complex queries for reporting, data mine, and research to process and analyze large sets of data. Identify any gaps, mapping deficiencies, or issues of systems. Apply advanced coding skills to code and debug code. Utilize databases and write SQL queries. Collaborate closely with numerous various departments. Turn data into information, and information into shareable knowledge and business insight. Support processes to standardization and automate the management and use of data across the organization.

Virginia Beach, Virginia

Analyzed financial statements, sales & activity reports, product usage, labor costs, & other performance data to measure productivity, & goal achievement to determine areas needing cost reduction & improvement. Successfully identified procedural areas that needed development & established company-wide standards for personnel performance & customer service which resulted in higher customer service ratings, & uniform training across the company. Gathered & applied data to understand & find areas of improvement through product usage resulting in a higher profit margin & lowered food & supplies costs. Collaborated with owners & head of accounting to produce worksheets & procedures for recording & maintaining data. Developed & maintained records in relation to repair & maintenance. Took charge of identifying staffing needs & recruiting/developing talent that could efficiently & effectively lead teams in each company location & in return would also align with the company's brand & be able to contribute to the success & growth of the company. Recruited staff using methods such as social media accounts or attendance at job fairs. Created a positive work environment company-wide while assisting with opening new storefronts while fostering open communication with all team members, managers, & home office personnel. Maintained company social media pages including, but not limited to Yelp, indeed, Facebook, Instagram, & Google Business. Directed & worked alongside shop managers and shop staff. Provided top-quality guest service while training and performing managerial duties. Recommended locations for new facilities or oversee the remodeling or renovating of current facilities. Investigated & resolved complaints regarding food quality, service, or accommodations. Analyzed budgets, payroll records, financial transactions & reconciled money & bank deposits.

Virginia Beach, Virginia

Took on recruitment and hiring process for location, supervise and train team members, as well as train fellow general manager for another location. Created a positive work environment while opening the new store front and fostered open communication with all team members. Maintain company social media pages including, but not limited to Yelp, Indeed, Facebook, and Google Business. Uphold food safety standards ,company standards, safe and till counts, productivity, and sanitation standards. Work along side ownership with evolving company policies, enforcing new policies, in addition to changing procedures in accordance to state/federal regulations. Keep records in relation to repair and maintenance. Oversee inventory levels, control ordering, daily/monthly financial records, and daily operations. Provide top quality guest service while ensuring team members are as well. Ensuring positive guest experiences while recovering guests that had experienced less than the best.

Dallas/Fort Worth Area

Supervise, train, and develop new & advancing employees in accordance to company standards. Ensure work environment has constant communication while motivating fellow employees and maintaining a positive workplace environment. Manage P&L, as well as food and labor cost. Maintain proper safe & till counts. Inventory control and ordering. Ensure that all federal and company standards pertaining to safety, food handling, sanitation, and productivity are maintained and followed. Handle guest recovery to ensure that every guest knows that we truly care about their experience and their feedback, as well as increase guest satisfaction. Work alongside the culinary and guest service team. Gather and distribute information to raise sales and gather new potential guests. Perform wedding tastings and cake consultations. Provide top quality guest service while fostering a warm, inviting environment for guests.

Dallas/Fort Worth Area

Supervise, train, and develop new & advancing employees in accordance to company standards. Ensure work environment has constant communication while motivating fellow employees and maintaining a positive workplace environment. Manage P&L, as well as food and labor cost. Maintain proper safe & till counts. Inventory control and ordering. Ensure that all federal and company standards pertaining to safety, food handling, sanitation, and productivity are maintained and followed. Handle guest recovery to ensure that every guest knows that we truly care about their experience and their feedback, as well as increase guest satisfaction. Work alongside the culinary and guest service team. Gather and distribute information to raise sales and gather new potential guests. Perform wedding tastings and cake consultations. Provide top quality guest service while fostering a warm, inviting environment for guests.

Dallas/Fort Worth Area

Supervise team members & ensure all quality standards for products and service are met. Create and foster a warm, friendly work environment for workers, as well as guests while standing by the company's core values. Manage, train, and coach team members to provide the best service. Make guest-focused decisions that cultivate guest and brand loyalty. Anticipate guests needs, follow up in a timely manner, and ensuring guest satisfaction. Take custom orders with precise detail to make sure that the guests vision is captured and perform wedding consultations. Assist the culinary team as needed. Perform daily cash counts and open/close store. Handle point of sale transactions, including voids, refunds and discounts. Monitor sales forecasts, supply levels, and labor deployment. Take & maintain inventory, place orders, and receive deliveries, as well as perform administrative tasks. Ensure that compliance with state and federal laws, communicating and coaching team members in accordance to health and labor laws. Support the General Manager in the overall operations and development of team.

Willow Valley, Pa

Inventory control and ordering. Maintaining P&L. Work alongside vendors to receive the most cost effective and top-quality product. Create displays and cross sell product with other departments. Keep an eye on trends to ensure top selling potential. Hire, train and schedule staff. Decorate cakes, ranging from custom orders to specialty dessert cakes. Provide great customer service. Mix and bake recipes.

Wrightsville, Pennsylvania

Worked alone to produce breads and desserts. Educated and presented plates to staff to ensure proper presentation to guests and the ability to answer questions. Worked with executive chef to create desserts that pair well with entrees on menu along with tasting menus.

Bachelor Of Science - Bs, Data Analytics And Data Management

Scripting and Programming, Data Management Foundations and Applications, Network and Security, Introduction to Programming in Python.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Introduction to human resource management, probability and statistics, principles of management, organizational behavior, intermediate.

Diploma, Baking And Pastry Arts/Baker/Pastry Chef

Distinguished Academic Honors. Excellence in Professionalism Award. 4.0 GPA