Megan Brown Email & Phone Number

Boston, MA, US

Boston, MA, US

• Successfully implemented a new CRM system (Slate) for Undergraduate and all Graduate departments of Enrollment
• Delivered the Slate Service Level agreement documentation and policy recommendations for system support and user permissions
• Partnered with Slate consultants to create training materials, coordinate, and facilitate training for admissions teams on topics including: Records, Application Management, App Reader, Forms, Data Uploads.
• Assisted with the configuration and testing for several integrations including Salesforce to Slate, Slate to Workday, Workday to Salesforce, Slate to PowerFAIDS.
• Led configuration, testing, and deployment of Workday Student, Student Finance workstream
• Collaborated with Housing to gather requirements, document business processes and coordinate training for StarRez implementation

Boston, MA, US

• Supported the Senior IT Project Manager on Workday Student integrations implementation
• Coordinated with integrations team and stakeholders to ensure that data flowed accurately to and from several different systems
• Gathered requirements from stakeholders to understand priorities, dependencies, processes, and risks
• Defined, facilitated design of, and configured new processes to account for business needs and technical requirements

Boston, MA, US

• Recruited Enrollment Service Advisors, conduct performance reviews, provide continuous training to CES team members and effectively manage workflow as determined by enrollment cycles
• Managed a team of Enrollment Service Advisors who facilitate 300,000 annual customer contacts
• Responsible for providing comprehensive information and services related to admissions, financial assistance, student employment, the university registrar, and other enrollment concerns
• Played a critical role in ensuring the University meets enrollment and retention goals while enhancing the University's reputation for exceptional service
• Promoted the analysis and improvement of service operations by overseeing the ongoing collection of relevant metrics and quality assurance reports

Boston, MA, US

• Managed a variety of student and faculty-related needs and processes, including course scheduling, faculty teaching schedules, adjunct faculty orientation, and student registration
• Provided school-wide communications, prepared licensure and credentialing letters, facilitated student status changes, authenticated graduation and specialization lists, participated in commencement planning, and acted.
• Responsible for enrollment credit projections-achieved 98% accuracy
• Advised current and incoming students regarding registration, course selection, and program sequencing

Boston, MA, US

• Operated as the main point of contact for students, hall staff, faculty and other staff for housing/student related issues
• Processed, tracked and maintained administration paperwork, maintenance work orders and generated housing reports
• Provided general administrative and supervisory support for the Assistant Director
• Trained, mentored, and supervised office assistants and graduate assistants

Orlando, FL, US

• Scheduled students for academic coaching throughout the semester; increased probation retention rate by 30%
• Coached students with daily academic and life skills; connected them to campus resources to improve their success
• Collaborated with Academic Advising Offices, Counseling Center, Victim Services, Student Disability Services and Student Care Services to develop training materials for Academic Coaching and Engagement program
• Trained academic coaches to perform learning skills consultations and facilitated academic success workshops
• Conducted learning skills consultations and compiled/analyzed student data for weekly and monthly reports

Orlando, FL, US

• Assisted the Assistant Director of UTC with coordination of the annual Math Placement Test
• Responsible for data collection of the Math Placement Test for monthly, semester, and end of year reports
• Maintained the math placement email account on a daily basis in order to respond to student, parent, and academic advisor questions and inquiries
• Maintained Math Placement and Chemistry Placement files and upload on a daily basis

• Trained sales associates in order to meet sales goals
• Communicated with corporate team about progress of the store and reported daily financials
• Resolved employee conflict and performed team-building to create a collaborative work environment
• Achieved individual sales goals
• Developed strong product knowledge across all categories
• Developed a personal customer base through effective use of selling skills

Edina, Minnesota, US

• Empowered, inspired and styled customers
• Built strong connections with customers to increase sales

• Designed and implemented marketing campaigns using social media website
• Created and edited content for company website
• Responsible for management of daily cash flow and weekly accounting reports
• Participated in weekly staff meetings to discuss company procedures and enhance employee relations
• Performed administrative tasks: answering phones, emails, and letters.

Orlando, FL, US

• Assisted freshmen students with their academic and personal adjustment to college life
• Conducted learning skills consultations
• Helped students develop practical study skills and learning techniques to meet Access Program requirements

Orlando, FL, US

• Assisted in development of learning materials for students
• Scheduled meetings, answered phones and emails, corresponded with potential and current students and their families
• Researched with other University departments and inquired appropriately to other offices to provide quality customer service to students and visitors
• Promoted student services at learning fairs and events on campus