Megan Laybourn Email & Phone Number

Wellington Region, New Zealand

Wellington, Wellington Region, New Zealand

Wellington, New Zealand

Wellington, New Zealand

Wellington, New Zealand

Amsterdam Area, Netherlands

London, United Kingdom

London, United Kingdom

London, United Kingdom

Heavily focused on UX/service design strategy and research, I worked with a product team about to introduce a new piece of collaboration software to design and implement education and change management strategies. This involved shifting focus from shipping technology to understanding and meeting user needs, and bringing user-centered practices to the core of the project.Depth interviews, heuristic reviews, persona creation, facilitating workshops, large scale survey design and detailed data analysis.

London, United Kingdom

Embedded in an agile development team, I worked with front and back end developers, product owners and commercial stakeholders to understand the business' needs around Guardian Subscriptions. I conducted extensive research and designed a new journey which enabled users to more easily understand the proposition and more seamlessly complete their request.Stakeholder interviews, A/B testing, interaction design, usability testing, participatory design, workshop facilitation.

London, United Kingdom

Responsible for the experience across the sales area of sky.com, I worked closely with business stakeholders in product and marketing teams to position UX earlier on in the strategic decision-making process, and ensure that the customer is at the heart of these decisions.It was my responsibility to make sure that the journeys through the website allow users to find out everything they need to know about joining Sky or upgrading their account, and design effective solutions that help the business to consistently hit sales targets.

London, United Kingdom

As UX Architect I work closely with researchers, visual designers, technology and product owners to create useful and elegant solutions to Sky's online requirements.

Edinburgh, United Kingdom

Working at all stages of the UCD process - from writing proposals and preparing costings through to heuristic evaluations, usability testing, wireframing and creating design standard functioning prototypes. Skills include requirements gathering and understanding often complex business challenges, creative problem solving, prototyping in Axure RP.

London, United Kingdom

Responsible for all elements of User Research from planning and moderating usability tests, focus groups and participatory design sessions, to analysis of results. Producing and presenting high quality research reports to key stakeholders within the business and consulting on Usability/User Experience for a wide range of projects. Working with Interaction Designers and Web Managers to produce wireframe prototypes for usability testing within an Agile framework.

London, United Kingdom

Worked with software developers to design and sell solutions for IBM's Rational brand within the Financial Services sector.Activities included:Requirements gatheringSolution designClient pitchesResource managementTerritory planningFinancial forecasting

Bsc (Hons) Psychology, Psychology, 1St Class Honours

Education record