XR is a global technology company that powers the creative economy. XR moves creativity forward – uniting data at scale across content, media and productions to maximize business value through intelligence. Creative is the foundation of XR’s platform, empowering thousands of brands, agencies, publishers and studios to create, distribute, and optimize advertising and productions that reach and engage audiences–on any screen, anywhere in the world.More than a billion brand assets and over $100B in media and production spend is powered by XR’s AI-driven enterprise platform.

Growth Molecules™ is a Customer Success Advisory firm helping B2B and B2B2C technology companies protect and grow their recurring revenue. We build repeatable customer success programs and processes. We offer CSA-accredited customer success training, high-impact workshops, CSKO events, diagnostics, recommendations, playbook creation, and fractional leadership.

Persist uses psychology and technology to create shared awareness of all the work it takes to keep your household functioning. This web-app based system is designed build visibility, appreciation, and fairness at home, along with resources that help everyone get some time back. (guides, tools, coaches, personal assistants, and more!) Persist can be purchased directly or can be offered as an employee benefit that helps get time back for busy employees. Overwhelmed employees can't bring their best selves to work, and getting the support they need at home can be a game changer. Employers can add funds to a Persist account to ensure extra support is available during major life events such at parental leave, taking care of a sick family member, relocation, or even just returning to the office.

As an experienced Client Services leader and executive in the B2B SaaS space for over 18 years, I will to bring my wide skillset to your organization to evaluate and create recommendations to augment your post sales customer experience. With a focus on client retention and growth, protecting your GRR rate and expanding your NRR, I can offer a variety of services to fine tune your strategy. Services: Customer Journey Mapping, Client Services Metrics & Reporting, Organizational Structure and Operational Processes, Pre/Post Acquisition/Merger Diligence & Evaluation, Fractional LeadershipIndustry Experience: Ad Tech, Ed Tech, HR Tech and Cyber Security

We help large brands and fast-moving companies increase revenue and decrease support costs through education.- Responsible for building pipeline, renewal and upsell for book of business, 150 Clients- Lead and mentor team of 11 Account Managers - Develop and execute on strategy for tiered engagement model, ongoing client growth plans, health score review, and executive and buyer NPS- Liaise with internal peer stakeholders to input into Product Roadmap and Marketing

Beamery’s Talent Lifecycle Management platform empowers companies to understand the skills and capabilities they have, build more agile workforce plans, and attract, retain, upskill and redeploy their workforce. With Beamery, organizations are able to navigate change at speed, retain critical skill sets, foster DE&I and build the workforce of the future.- Responsible for definition, execution and internal enablement of all client facing activities for the Beamery Internal Mobility Solution - Grow, f.k.a Flux acquired in 2021- Built a team of SMEs to establish best practices, playbooks, internal and external processes for prospecting, evaluating, integrating and supporting Beamery Grow clients- Consult with C level client partners on best practices and planning around their talent strategy- Surface and address key themes from the market to internal product and engineering teams to support the design and prioritization of roadmap

Help people connect with the right opportunity to fulfill their potential.Beamery Grow's internal mobility platform aligns employees looking to grow their career to the most impactful work inside their company. Employees are empowered to take on roles they may not normally have an understanding of or opportunity to raise their hand for and contribute to the company in new ways so both benefit. From discovery to making resourcing decisions, Grow mitigates bias and offers tangible ways to ensure fair consideration as well as expand and diversify candidate pools.

HUMAN is the global leader in bot mitigation.We are a cybersecurity company that protects enterprises across the globe—including the largest internet platforms—from sophisticated bots by verifying the humanity of more than one trillion online interactions every week. Sophisticated bots look and act like humans when they visit websites, click on ads, fill out forms, take over accounts, and commit payment fraud. We Stop Them.

- Managed a global team of 15 Customer Success representatives including Technical Account Managers and Solution Engineers for 70 clients, ACV $300K-$12M- Implemented and administered client facing ticketing system, NPS collection and scoring, client engagement best practices, product feedback processes- Executive accountable for all client escalations and adherence to SLA- Held responsibility for groups budget, health metrics, KPIs and recruitment- Represented Human across various industry bodies (MRC, TAG)- Evaluated partners for M&A- Acted as Executive sponsor for Human DEI Council, Women of White Ops and Pride ERGs- Participated in due diligence efforts for Goldman Sachs acquisition

- Held responsibility for the management of, process definition, and cross departmental coordination of 90 person Services team in support of 65 premium clients, ACV of $500K-$5M, 3000 marketplace- Accountable for the global 24/7 front line Technical Support Engineering team resolving 20K issues per year and well as all high profile events (Superbowl, Olympics, World Cup)- Accountable for PMO overseeing client implementations and internal programs- Accountable for Solution Engineering team executing technical aspects of all softwareintegrations and ongoing business and technical support- Directly involved in decisions and strategy for incorporation of Sticky Ads and Visible World,external acquisition partner and internal tech platform merger- Owned escalation procedures and acted as executive point of contact for client issues and SLAcompliance- Responsible for group budget, health metrics, KPIs and recruitment- Collaborated with Sales and Product Marketing for go to market and pre-sales processes andapproach

- Built and managed a team of 12 Program Managers and Directors- Evaluated, planned and implemented a new project tracking software to ensure reporting and riskassessment of all ongoing projects- Led client feedback workshops to evaluate solution for features request collection and providedrecommendation which has evolved into the Business Analyst division

- Built and managed a team of 12 Program Managers and Directors- Evaluated, planned and implemented a new project tracking software to ensure reporting and riskassessment of all ongoing projects- Led client feedback workshops to evaluate solution for features request collection and providedrecommendation which has evolved into the Business Analyst division

- Built and managed a team of 7 Account Managers- Created framework and processes for this newly established team- Served as an escalation point for both internal and client-facing issues, especially around majornew client installations and expansion projects- Oversaw the feature request process and worked in conjunction with Product Management toplan, schedule and monitor execution requests within the release cycle

- Created and managed the workflow of the operational team abroad- Ensured successful expansion of the VINDICO footprint across the 3 new international markets- Tailored all marketing and sales decks to meet the needs of each market from both a technicalcapability and cultural perspective- Coordinated all aspects of the Vivaki Pool Initiative for the Spanish market (June-Sept), UK market(Nov-Jan) and France (Jan-April)- Supported incoming product and operational requests from 3 international sales reps

- Managed a team of 5 VINDICO support specialists- Oversaw the day-to-day relationships between the publisher and VINDICO technical team toensure proper tracking and reporting, discrepancy resolution, and successful integration- Co-created and managed the process of campaign issuance, internal knowledge base andintegration methodologies to partners- Identified key publisher partners and revenue generating opportunities

- Supported 6 national sales reps and a $10M book of business- Managed a traffic team of 8 to ensure campaign delivery and performance- Interfaced with agencies providing guidance through client lifecycle proposal to wrap up

Adweek, Brandweek, Mediaweek and Editor & Publisher- Responsible for all existing and new digital products including usability, promotion (both internally and externally), reporting, and development.- Closely monitored and reported on defined success metrics on a regular basis.- Assisted in monitoring and evaluating product/campaign implementation and execution.- Acted as a liaison with the brand marketing and editorial teams to ensure website events pages, contact pages and other date/time sensitive pages were up to date.- Created work-flow processes to ensure that the team was working ahead of the editorial calendar of events.- Worked with other complementary groups to create and maintain efficient procedures for brand needs, including fixes, technical issues and other support.- Collaborated with other Product Managers to apply solutions across different vertical markets.

Billboard.com, Billboard.biz, Allmusic.com, Allmovie.com, Allgame.com- Managed and traffic key online advertising campaigns- Coordinated the launch of advertising campaigns with sales, brand management and production- Managed client relationships daily by communicating campaign performance and ad specifications- Recommended campaign optimizing strategies to clients and agencies- Compiled performance metrics to reconcile delivery and billing- Continuously monitored campaign data to cut-off potential short falls and poor performance- Proactively adhered to best practices while keeping abreast of emerging technologies- Worked on increasing operational efficiency across the ad operations and sales development teams

- Tested creative and implement ad campaigns- Provided campaign ad reports to brand managers, clients and sales reps- Processed insertion orders and confirmed that all creative materials met specification- Monitored and updated ad inventory availability- Worked closely with website producers to ensure proper site ad tagging- Troubleshot creative, ad serving and reporting problems