Strategic Customer Success Manager specializing in complex sales cycles and creative problem solving. I build strong partnerships with college and university stakeholders, negotiate solutions, and align cross-functional teams to drive product adoption and ensure customer success. Skilled in managing relationships, identifying growth opportunities, and executing strategies that exceed client expectations.Proven culture champion, DEIB advocate, and former ERG leader. - PRIDE Employee Resource Group Co-Chair, September 2022 - May 2024 - Great Place to Work (GP2W) Regional Remote Representative, September 2022 - September 2023

Leader in Customer Retention Award, January 2023

While managing the Southeast Territory for Higher Education strategic accounts, I actively sought out product and services upsell opportunities, expertly navigated complex deal cycles, and formed internal partnerships with technical and strategic resources to increase tool adoption and expand customer portfolios.Managed client contracts and renewal cyclesUtilized Channel Partnerships to secure new businessOrganized and led engagement sessions for client-sponsored events, and successfully drove client attendance to D2L-hosted events, regional and nationalConducted high-level account health checks through recurring check-in calls Communicated daily with clients to drive net new revenue growth opportunitiesCollaborated with Client Success Managers and Technical Account Managers to ensure product viability and alignment with the client's strategic goals Led Client Success Manager and Technical Account Manager in Quarterly Business Reviews with clients to ensure alignment with Sales initiatives Strengthened internal partnerships with other client-focused roles, product management, and senior leadership to ensure precise execution and expansion of client product portfolioMoose Award Recipient for Outstanding Performance, 2019

Responsible for customer account expansion through additional product and service offerings designed to complement existing client technologiesManaged contract and price negotiation, terms of sales and service agreements, and other bid specifications Worked closely with legal team to expedite and mediate client requests regarding changes to existing service agreements, new service agreements, and extensions Created and managed internal training initiatives focused on cross-functional partnerships and collaborationLed internal engagement sessions with my peers focusing on product feature/function, new sales strategies, cold calling, and marketing techniques to bring in new business opportunities Oracle HCM Cloud Certification, Oracle Consulting Management Certification (FY2016)OCS Leadership Award (FY2016)

Conducted discovery calls with potential and existing customers to discuss strategic needs Acted as a liaison between outside sales representatives and their named accountsOrganized and led team meetings focused on lead generation that included inside sales and territory managersConducted on-demand product demonstrations for prospective customers Maintained detailed account records and contact logs using SalesforceCreated and managed product and territory focused email and call campaignsExceeded annual quota by over 25% annuallyPromoted to Team Lead for EMEA (FY2011)Oracle Team Leadership Award Recipient (FY2012, FY2013, and FY2014)