• Redesigned the Gorilla Safari Company website. Worked alongside coding expert to build vision. Received valuable guidance and training throughout the process. New website launched in 2020. • Asked to redesign Opulent Travel Company website, due to previous success. Sadly Covid19 obstructed project commencement.• Monitor social media platforms to ensure optimum engagement with potential and repeat clients. Responsible for creating daily content.• Assist clients right the way through their tailor-made travel experience. From completing visa applications, to providing regional information. • Organize overall logistics of the vacation to ensure experience is faultless.

• Filled position with no previous experience in the workplace. Achieved a 16% increase on hotel audit standards 6 months in, resulting in a pass for the first time in two years. Attained a pass on all half-yearly hotel audits for three consecutive years. • Put forward as area trainer for new Hotel Managers based at other sites, within 1.5 years. Responsible for bringing them in line with company brand standards, data protection policies etc.• General HR responsibilities include recruitment and disciplinary proceedings alongside General Manager, day-to-day leadership of a team of 6, and rewards/incentives.• Assist General Manager with quarterly sales analysis, events and marketing. • Complete weekly rotas/staffing levels in accordance with revenue forecasts.• Coordinate service providers and organize supplies/suppliers. • General customer service duties e.g. responding to emails, answering the phone, handling guest complaints, increasing occupancy through great customer rapport and, consequently, regular long-term clientele.

• Carried out business analysis as well as regional, national, international market analysis on Health and Wellness industry. • Explored market penetration opportunities for Kangaroo Valley, NSW.• Sourced local service providers i.e. personalized yoga and meditation classes, counselling services and spa deals.• Assisted with development and implementation of new Health and Wellness packagesntly.

• Winners of numerous Quantas sustainability awards. Responsible for following through with environmental commitments.• Source local service providers to ensure financial retention within the region and support local communities.• Coordinate service providers i.e. local restaurants for personalized guest reservations, and local farmers supplying fresh produce to the cottages on request. • Assisted with quarterly sales analysis to ensure finances were on track for the commencement of cottage refurbishments.• Marketing analysis on sites such as Laterooms, Stayz, Wotif and Booking.com, to ensure optimization of sales potential. Assess which sites generate the highest volume of business and eliminate unprofitable marketing expenses.