Evolving our internal service delivery to support the current and future needs of the business through the automation and optimization of core processes and leveraging of global talent

Certified Life Mastery Consultant with the Life Mastery Institute, the Premier Training Center for Transformational Coaching. Motivational speaker, trainer and highly sought-after transformation and success coach, specializing in helping individuals and organizations transform their results Facilitates inspirational workshops and seminars to groups and organizations around the country  Effectively utilizes technology to deliver group and one-on-one coaching in a virtual settinghttps://www.megancartercoaching.com/https://www.facebook.com/megancartercoaching72

Mad Mobile is transforming retail with mobile solutions that empower store associates to engage with customers, enhance the in-store shopping experience and increase sales. The Concierge platform connects store associates with valuable customer and product information from enterprise systems to unleash powerful functionality for clienteling, assisted selling and mPOS. In my role as Customer Success Manager, I act as ‘client advocate’, helping some of the world’s top retailers execute their in-store mobile strategy and ensuring defined business goals are met, including: communicating status to key client stakeholders escalating issues requiring executive level direction for continued project success effectively drawing upon resources of Design, Development, Project Management, Sales and Support to ensure specific client needs were met ensuring that Mad Mobile upholds and abides by the contracted obligations providing a “Train-the-Trainer” consultative approach to equip client trainers with the skills, insights, and best practices to create training programs that maximize end user adoption

Coordinated successful rollout of Count, PwC’s innovative technology to standardize and streamline the end-to-end Physical Inventory Observation process, across 25 territories including: Supporting Territory Implementation teams to drive availability, usage and effectiveness Coordinating global Risk Management, OGC and IT Security sign-offs Creating of end user training materials/e-learnings Facilitating Effectiveness Reviews to identify pain points, root causes and ideas for improvement Driving future product roadmap/enhancement backlog based on user feedback/strategic business priorities Coordinating Regional Implementation workshops to share best practices Monthly reporting to global leadership team, including senior partners and network CIOs/CTOsSimultaneously, served as Product Owner for Aura Extract Tool (presents audit engagement data in a portable format for third-party review) and Insights Command Center (purpose-built analytics platform to provide dynamic visibility into governance and compliance tasks).

Managed team of 11 developers/support analysts, responsible for maintaining a suite of Global Assurance applications collectively used by 150,000+ staff in 130+ member firms. Highly visible and complex global role, requiring exceptional verbal and written communication skills, project management skills and solid understanding of unique territory needs, including: Prioritizing support requests and allocating resources to ensure timely resolution of critical production issues  Overseeing development, testing and release of monthly hotfixes to current production software  Coaching/mentoring of junior team members to enhance productivity, effectiveness and responsiveness to change  Trusted adviser to senior leadership team and primary contact for territory business/IT leaders  Creation of all global communications, release notes, known issues and hotfix documentation Represented global IT team to a variety of forums/audiences (from senior leadership to technical specialists), including facilitating weekly co-ordination calls attended by 100+ participants across the networkSimultaneously, served as Product Owner for various Global Assurance applications, including Aura Online (fastest growing area in the Assurance suite of applications, enables users to complete risk-based audit approach in an on-line platform). Managed all aspects of the Agile software development life cycle for several successful releases, including: Business requirement gathering/documentation Leading daily standups and sprint planning meetings/retrospectives  Project management efforts to deliver solutions to complex business problems within agreed timeframe/budget Defect triage/product backlog management  Facilitating training for territory testing/support teams and coordinating User Acceptance Testing

Responsible for the day-to-day management of production support team, including assignment of development, testing and support resources.  Successfully drove one-off projects to address critical business needs Drafted Town Hall talking points for PwC Global Chairman on the role of Aura in Global Assurance Strategy Increased productivity by leading a focus group to identify opportunities to improve business processes/staff morale

Member of the Aura Design Team, responsible for designing proprietary audit software to enhance the effectiveness and efficiency of the PwC audit, including:  Creation of conceptual design and detailed functional specifications  User Acceptance Testing of newly developed functionality and prioritizing/resolution of defects Creation of training content and end-user documentation

Managed all aspects of the day-to-day audit process on a range of public and private clients, including SEC registrants  Experience of UK/US GAAP, IFRS and Sarbanes Oxley Experience in Technology, Pharma, Consumer Products, Telecoms and Entertainment and Media industries Responsible for planning and delivering agreed upon audit approach, managing budgets, supervising junior team members and resolving technical accounting issues Excelled at developing relationships at all levels of the client’s organization, including C suite execs Grew local practice as a member of business development team focused on entrepreneurial/private clients Drove audit best practices as a member of regional Risk & Quality team