Megan Miranda Email & Phone Number

- Support and maintain clinical and Public Safety systems and services: -- Microsoft products -- HUGS Infant Security, SafePlace Infant Security -- Genetic Video Surveillance and Badge Access, SafeZone Security Duress, CCURE Security Access Control, Crestron Systems, Avtec Radio Systems -- ProWatch Building Automation Systems, Johnson Controls Building Automation System -- SwissLog Clinical Pneumatic Tube System -- Epic Systems, VOYCE Interpretation Services, Resource Scheduler Event Management, CarePort Care Management and Referral Management, Midas, NETS Risk Management- Monitor, analyze, and plan enterprise’s system upgrade projects.- Monitor and resolve enterprise’s production issue queue and resolve issues while maintaining legal policies and agreements.- Analyze and provide recommendations relating to application build and functionality of systems to ensure reliability for current and/or future use.- Analyze enterprise requirements and operations, recommend system changes, write technical specifications, develop code, and implement systems and system changes to address changing application requirements.- Maintain maintenance of application/technical documentation and architecture diagrams.

- Reflect the mission, vision, and values of Northwestern Memorial Healthcare (NMHC), adhere to the organization's Code of Ethics and Corporate Compliance Program, and comply with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.- Consistently practice Patients First philosophy and adhere to high standards of customer service.- Complete inbound and outbound calls to schedule patient appointments through physician referrals across various regions [Physical Referral Services team].- Participate in technological support and information technology web development/improvement updates to online patient portal via inbound call taking and live chat support [MyChart & MyNM Tech Support teams].- Provide and verify complete listings of continuously updated accepted insurance plans at NMHC [Insurance Navigation team]. - Schedule Transitional Care appointments for admitted patients awaiting discharge [Admission and Discharge teams].- Relay patient requests to NMHC's pioneering Comprehensive COVID-19 Center physicians [Comprehensive COVID-19 Center team].- Lead in providing support to patients and NMHC's employees during the COVID-19 pandemic via scheduling and providing resources for the COVID-19 inoculations and testing services.- Verify insurance eligibility and benefit levels through the use of online tools (NDAS, ASF, etc.) or telephone calls as necessary.- Participate in Quality Assurance reviews to ensure integrity of patient data information.

- Organized program materials for lessons and activities, as well as document attendance, incidents and other observation.- Delivered dynamic Right At School curriculum to engage children in academic and social character building that expands school day learning in a meaningful way.- Modeled positive guidance and effective classroom management to maintain the safety, well-being and attention of all children while supporting homework completion, leading fun fitness activities, and guiding children at play.- Maintained excellent communication skills with varied audience including children, parents, staff and school personnel.- Modeled positive guidance and effective classroom management to maintain the safety and well-being and attention of all children.- Met regularly with the Program Manager regarding professional progress and team accountability.

- Welcomed each guest and provided a preview of the upcoming experience.- Anticipated customer service needs and exceeded company standards.- Maintained capacity and customer flow within the restaurant to ensure safety and enjoyment for all.- Adapted through greeter, seater, and floater role rotation.- Utilized and encourage interpersonal skills.- Managed restaurant floor through tabling and reservation softwares during busy patio season..- Ensured patron satisfaction through excellent accommodative service and marketing techniques.- Swiftly transported all menu items from kitchen and bar to tables.- Effectively time managed and organized work spaces between shift.

Chicago, Illinois

- Lead team to manage University athletic seasonal sports games ticket sales.- Administered tickets to student body, faculty/staff, and general public.- Encouraged team building strategies.- Assisted with various office administrative functions.- Completed daily data entry.

Chicago, Il

- Advocated for ethical and moral production of cosmetics.- Trained in a cyclical manner that regularly exceeded sales targets.- Created genuine customer-merchant interactions.

123 W Madison Street

- Exceeded $2,000 daily sales goals of products and tanning memberships.- Maintained a “hospital-clean” environment within storefront, tanning rooms, and equipment.- Developed training procedures and best practices for oncoming employees and overall business.

Chicago, Il

A first-year student employment program designed to enhance career skills through professional development activities.- Updated social media pages through Hootsuite to inform students about on-campus events.- Organized on-campus events with my team to increase the involvement of residential students.- Designed posters for events on InDesign to market events to the residential community.

4730 W. Irving Park Rd.

- Managed appointment book to ensure client activity. - Debriefed with Manager each morning on office activities that day.- Represented the Company by greeting all clients and visitors in a helpful and courteous manner. - Maintained visitor log and badge access.- Provided general information about the office and surrounding area.- Ensured the office is presentable at all times. Kept storefront and supply rooms neat, stocked and organized. - Answered and route telephone calls and provide information in accordance with company policies and telephone procedures.- Assisted Office Manager with employee engagement and office environment.

Bachelor Of Arts - Ba, Psychology

Bachelor of Arts in Human Development Psychology. Minor in Sociology.

Professional Certification, Web Development And Application Development, Pass

Prepare for a career in Web design and application development with a professional certificate in Web Design and Application Development..

User Experience Design

Georgia Institute of Technology's partnership with Coursera gave me the opportunity to complete a 5 week online introductory UX Design.