Reconciles previous day’s sales into Quicken and reports in weekly meetings with accountant. Administers petty cash, safe, and bank deposits, Manages daily paperwork, invoicing, and accounts receivable system. Orders and maintains supplies for back office, sales floor, and polishing room associates. Builds trusting relationships with long-term customers and guides customers through extensive inventory to find pieces specific to tastes and needs. Upholds institution’s 40-year reputation for excellence in customer service.• Consistently achieves individual and team sales goals (individual sales of $55,000 during December 2015).• On-going project manager of updating processes, reorganizing multiple filing and storage systems for efficiency and best use of space.• Posts payments and credits, reports on accounts receivable system.• Digitized daily sales records and introduced projections for more accurate sales goals.

Facilitated individual music lessons for piano, voice, music theory, and sight-reading in three different locations. Created individualized lesson plans, based on student’s age and skill level. Coordinated curriculum, lesson schedules and performance opportunities. Served as a consultant and liaison for student applications for music festivals, educational programs, scholarships, and college admissions.• Taught a studio of 25+ students ranging in ages from 4 to 75.• 3 students accepted into Georgia All-State 2015-2016 Choirs, one receiving highest score in the state• 2 high school seniors applied to top college music programs.• 2 students won scholarship competitions• 2 students accepted and given scholarship money in to Young Artist programs during Summer 2015

Customer Support Specialist, Business Analyst (2011 – 2014): Senior Member of the Operations Team, Served as the urgent customer point-of-contact and team lead for the Imaging System business unit, Multi-Vendor and Canadian direct sales units. Utilized methodical research skills to rapidly identify system disconnects. Collaborated with internal process owners, field service engineers, legal department and IT teams to resolve discrepancies with orders (contract and direct sales) and returns for complex and critical equipment. Conducted daily close-out and reporting to ensure deliveries. Maintained focus on achieving stringent regulations for all transactions. Lead point-of-contact for the GE Medical account, one of the Philips’ largest direct sale customers. Liaison to DMS Health Technologies, Philips’ largest service and parts contractor.• Team Lead, Designer and implementation Specialist for Emergency Part Fulfillment Tracking Program (logistics) through SharePoint.• Team member for pilot program to implement research customer contracts for serialized Ultrasound Probe replacements, saving $1.5 million over 8 months.• Key player in improving overall customer service scores. Conducted quality deep dives and improved overall scores from 85% to 97% over 1 year.

Customer Support Specialist III (2008 – 2011): Managed high volume of inbound calls (200+ per shift) across all product modalities.• Promoted to customer-facing role based on superior performance in data-heavy assignments.• Selected to spearhead creation of new business processes and system changes based on keen understanding of requirements and SAP capabilities (Project Blueprint).• Automated numerous manual processes in SAP including Accounts Receivable/Collections and a customer loyalty tracking program for returns.• Rewrote training manuals deployed internally after extensive system changes; designed a SharePoint page of resources for quick and easy team access.• Introduced a self-sustaining and eco-friendly program of electronic documentation, eliminating the heavy use of paper by the entire department. • Chaired the Fun and Recreation Team, tasked to coordinate special events for the department.

Customer Support for Install Base & Parts Team: Provided accurate system migration support for Enterprise SAP upgrade and implementation. Provided equipment tracking for front-line teams and field engineers in response to system errors.• Assigned to Special Project Team to research backlog of returned medical parts and equipment and prescribe case-by-case resolutions.• Reduced backlog by 90% and helped return $6 million of refurbished parts and equipment back into service.