Responsible for revenue and category growth within my territory through consultative selling and relationship building. Leading businesses through change and gaining buy-in of all stakeholders throughout the business in order to meet KPIs.

Responsible for revenue and product line growth. Developing strategies with management team members to increase revenue, capacity, and client satisfaction.

Overseeing day-to-day operations through on-site management of staff and vendors while fostering a culture of safety and teamwork. Managing staffing levels and conducting performance reviews of six Airport Services Concierge staff.

Leading each shift by coaching team members on best practices for regulatory compliance, passenger satisfaction, and on-time departures. Evaluating requests for passenger fee waivers and other ticketing exceptions and making decisions accordingly.

Maintaining up-to-date brochures to ensure marketing documents meet corporate brand standards. Generating segmented mailing lists using SAP CRM. Ensuring clients receive superior customer service.

Creating customers for life through relationship building in the retail environment. Matching customer needs with products based on features and benefits in a wide ranging product mix.

Ensuring the highest level of customer service. Performing aviation fuel service dispatch via radio and phone. Providing aircraft charter price quotes and informing clients on the various benefits of different aircraft in regards to aircraft performance.