Megan Monteith-Kent Email & Phone Number

Leicester, England, United Kingdom

• As Talent Resourcing Advisor I oversee recruitment needs for our showrooms and boutiques across the UK. Reporting into the Group Head of Talent Acquisition, I liaise with National Sales Managers and Retail Directors to.
• Advising Hiring Managers on best practice for their vacancies, ensuring we deliver an effective and timely process including a positive experience for all candidates.
• Delivering monthly updates of store-by-store progress to Retail Directors.
• Planning and executing 6-12 month timelines of recruitment for new store openings and expansions.
• Conducting telephone interviews and face-to-face interviews for store management roles.
• Liaising with HR Business Partners regarding changes in the business that may impact recruitment.

Leicester, England, United Kingdom

• Providing administrative support across the full recruitment lifecycle to help ensure that the team provides a high quality, effective and efficient recruitment service across both Retail and Head Office operations.
• Advertising of all vacancies on our internal intranet, external website, job boards and relevant social media sites.
• Liaising with and advising Hiring Managers throughout the business on a daily basis
• Reviewing applications and short-listing candidates
• Conducting telephone interviews
• ATS (eArcu) Super User, providing one to one guidance as well as producing training guides

Leicester, England, United Kingdom

• Responsible for managing Jewellery Appraisal’s and directing appropriate replacement jewellery items. Whilst supporting the team in the department’s objectives especially in relation to service agreements, compliance.
• Assessing claims in line with the department appraisal techniques and procedures to offer an expert, ethical validation service and repudiation management.
• Management of customer complaints in line with our FSA guidelines and escalation process.
• Management of claims to identify potential fraudulent claims
• Embracing the 3 C’s philosophy and continually demonstrating the importance of providing all our customers to a service that gives care, confidence and clarity of communication
• Providing technical assistance to the supporting teams and the network of retail stores