Megan Pyles Email & Phone Number

Farmington, Mi, Us

Detroit, Michigan, Us

Troy, Michigan, Us

Management position overseeing a team of 6 people with a focus on creating client strategic action plans, monitoring metrics, KPIs, and account-specific goals to achieve target adoption and revenue forecasted for each account. -Increased revenue by $900k by focusing on increasing product usage and implementing revised communication strategies at the end of Q2 2024.-Report team metrics during weekly business unit meetings to ensure team leaders and executives understand client revenue performance. -Recommended and advocated for a new online event platform integration to fill a product gap and led status calls to ensure team received training, updates on requested client enhancements and could demo and ensure clients use it to their advantage. This resulted in a revenue increase of $67k in Q1 2024.-Created and implemented new client onboarding and training processes to reduce 1x1 demos and freed team members up to take on more accounts without the need to hire additional resources. -Partnered with the Vice President of Human Resources to develop new career tracks and milestones for account managers and specialists on the team.

Troy, Michigan, Us

Supported Client Success Managers and Specialists on the Association and Union Team while managing the top revenue generating accounts on the team.-Successfully renewed all seven client contracts up for renewal in 2023 with a 10% YOY increase in revenue for each account, which had not had price increases in years prior.-Established and deepened relationships with all nineteen clients on team by attending status and steering committee calls to understand their business objectives and how they align with the product. Co-created executive business reviews to present with account managers during quarterly meetings with client account executives.-Built and presented three training seminars on union accounts to internal organization to improve general knowledge and foster innovative thinking for business process improvements

Troy, Michigan, Us

Served as primary account owner for 20 fraternal, association and union customers. Implemented best practices and innovative strategies to increase revenue, customer satisfaction, retention, and adoption of key solution features.-Built and maintained relationships with C-suite executives for each client assigned which resulted in successful client contract renewals and additional product usage.-Co-created marketing and event playbooks for Client Success Managers to utilize to ensure standardized processes and revenue growth for each account.-Presented to an audience of 400 people at client leadership conference to promote workshops l was leading during the conference to encourage adoption of the platform.

Livonia, Michigan, Us

Accountable for department’s performance and results. Ownership of process development and tactical implementation of business strategy. Led execution of departmental projects and initiatives.-Managed workload and resources through consultation with sales, clients, and associates. Provided coaching, development opportunities, workload assignment, performance feedback and guidance for day-to-day issues for 16 direct reports.-Collaborated with internal/external partners to analyze potential options and determined best case outcomes, resolved issues, and pursued process improvement. Initiated team project work with a focus on quality improvement to minimize issue recurrence and impact of future challenges. Managed implementation of solution, including client positioning and negotiation.-Led direct reports through program management, providing continuing development, growth, and advancement opportunities. Provided weekly updates to senior leadership on department’s performance metrics.

Livonia, Michigan, Us

Developed and presented strategic targeting and data analyses to clients and sales. Attended on-site meetings and conventions to help sell portfolio of products.

Livonia, Michigan, Us

Consulted and strategized with sales and clients across industries such as direct response, finance and telecommunications.

Livonia, Michigan, Us

Ascertained the client's needs to facilitate and implement a refined marketing solution through systems and communication with internal functional areas of the company. Expert in Valassis products and services and possessed detailed knowledge of constantly evolving offerings.

Livonia, Michigan, Us

Consulted and strategized with sales and clients across industries such as consumer packaged goods, grocery, retail and restaurant.

Livonia, Michigan, Us

Compiled and summarized research data into fact sheets for sales and other internal departments. Communicated progress of research department through reports managed and administered to the rest of Valassis.