Member of an Agile IT Platform team supporting 2000+ users, managed and supported the Salesforce Cloud Platform from administrative functions including: Account maintenance, Reports and Dashboards, Workflows, Validation Rules, Object & field management, layouts, and Salesforce releases. Super Admin user for Quip, Ring Central, ZoomInfo & using Project Management tools such as Jira and Service Now to translate business needs into enhancements. • Investigate and resolve production ad hoc Service Now tickets for multiple cross-functional teams relating to Sales Cloud, CPQ & Certinia (Financial Force)• Collaborate with business stakeholders to translate business needs into solutions and end-to-end test of platform in QA/UAT/SIT prior to a bi-monthly release.• Effectively use Jira and Service Now to track Salesforce BAU Project support issues from assignment to solution.• Demonstrated proficiency in the use of data management tools such as Data Loader and Prodly.• Create documentation and training material for cross functional Teams. • Effectively prioritize and execute tasks in a constantly changing work environment.Highlights:• Hyperforce deployment team member June 2024• Member of the Case Redesign Project team in 2023• Created Training QA sandbox environment used for Sales Academy Trainees, nominated for Softchoice award in 2022

• Member of IT data driven and project focused team that oversees 25K+ Agreement records in Salesforce, project improvements and ad hoc change requests to Agreements / Contracts in Salesforce.• Create and manage business documentation SOPs, Data Dictionaries, Procedures and Business Glossaries• Provide cross functional user training to ensure alignment with data governance standards and principles• Catered to multiple Stakeholders in process optimizations and continual process improvements• Monarch Integration project member, User Acceptance Testing (UAT) core member for SC Agreements team to drive data management activities during SIT and UATs in Salesforce

As a Sales Operations and Business Enablement Specialist, I conduct the business assessment of various projects and databases and administer contract paper work. I am a team member of the Global Salesforce Admin team queue and JIRA ticketing that implement business objectives. I successfully executed the Salesforce Sox Compliance Approval Process and Auto Renewals projects to comply with Sox regulations.

As a Salesforce Analyst and Administrator, I was responsible for coordinating Salesforce.com for 45+ users worldwide while supervising marketing campaign data integration and CRM client portal activities. I was meticulous in creating a standard operating procedure for the importation of new leads and contacts daily as well as performed gap and sales analysis. I also drafted business requirement documentation and prepared training decks for clients and internal stakeholders. When participating in key meetings with clients, I presented requirement sessions, system demos, user acceptance testing, and end-user training for Salesforce implementation portal.

Project based position, I managed CRM data and liaised with sales, marketing, and leasing teams to execute the data integration project.

As a Sales Operations Analyst Lead, I promoted the enhancement of VP Sales, Marketing, and Client Relationship Management teams activities while administering Salesforce.com for 90+ users. I was also responsible for supporting marketing campaign uploads from Marketo to Salesforce as well as the Salesforce CRM new integration project. I was instrumental in developing training decks and ad-hoc as well as corporate objectives in executive-level sales reports and dashboards.

As the Sales Allocation Analyst, I assumed responsibilities for planning and implementing strategies to promote the 2013 and 2014 spring/fall collections based on the rate of sales and brand targets. I drafted company 2015 forecast while pursuing sales trends to create profitable opportunities. I was charged with forecasting sales and inventory plans to maximize sales and lower markdowns. My efforts resulted in restructuring company global forecast and reporting tools while overseeing sales support projects.

Leading a team of 3, I managed an account base of 800+ accounts within the Specialty, Distributors, Catalog, Game, and Licensor portfolios. I successfully created new business opportunities aimed at increasing Specialty market online presence. I project managed the bi-annual Sales catalog while analyzing key account metrics, including quarterly sales results and annual forecasts.My core achievements include the increase in revenue growth during 2 consecutive years. Received the 2010 Sales Achievement Award for enhancing sales by 150% .