Megan Fitzpatrick Email & Phone Number

Belfast, United Kingdom

Dawson Andrews is a global digital product firm, designing and building applications, bespoke software and web products. We've helped world-leading companies succeed digitally through research, strategy, and product developmentGet in touch - hello@dawsonandrews.comLearn more at - www.dawsonandrews.comMy roles and responsibilities include:- Working directly with end-users and high profile clients to provide exceptional first and second line support.- Managing… Show more Dawson Andrews is a global digital product firm, designing and building applications, bespoke software and web products. We've helped world-leading companies succeed digitally through research, strategy, and product developmentGet in touch - hello@dawsonandrews.comLearn more at - www.dawsonandrews.comMy roles and responsibilities include:- Working directly with end-users and high profile clients to provide exceptional first and second line support.- Managing the support team by holding weekly support reviews to ensure SLAs are met, end-users are satisfied and bugs are escalated correctly.- Supporting other departments in improving operations and ensuring high standards of quality assurance.- Implementing improvements and raising awareness of areas of concern in relation to support/business processes and procedures. Show less

Belfast, United Kingdom

Rotor is a service platform which helps artists and labels create unique music and promotional videos. My role as a Customer Success Agent included: - Delivering an exceptional level of customer service to each end-user by listening to concerns and answering queries.- Implementing effective processes which improved the team's ability to triage and solve support queries more efficiently.- Working with the product manager to resolve client problems, improve operations and… Show more Rotor is a service platform which helps artists and labels create unique music and promotional videos. My role as a Customer Success Agent included: - Delivering an exceptional level of customer service to each end-user by listening to concerns and answering queries.- Implementing effective processes which improved the team's ability to triage and solve support queries more efficiently.- Working with the product manager to resolve client problems, improve operations and provide exceptional customer service. Show less

Belfast, United Kingdom

As a Business Support Analyst, my responsibilities included:- Providing solutions and responding to support queries from end users via telephone and email.- Following up with end-users to ensure optimal customer satisfaction following support engagement and problem resolution.- Creating support documentation that allowed end-users to find solutions to their queries without contacting the support team.- Training new members of the support team and monitoring performance via… Show more As a Business Support Analyst, my responsibilities included:- Providing solutions and responding to support queries from end users via telephone and email.- Following up with end-users to ensure optimal customer satisfaction following support engagement and problem resolution.- Creating support documentation that allowed end-users to find solutions to their queries without contacting the support team.- Training new members of the support team and monitoring performance via KPIs.- Testing newly released software and reporting any errors or bugs to the engineering team. Show less

Belfast, United Kingdom

As a cashier assistant, my responsibilities included:- Providing a high level of service to each customer by engaging in light conversation while efficiently scanning items.- Maintaining a clean and organised checkout area.- Packing and carrying bags to help assist customers needing extra help.- Working overtime shifts during busy periods or times of unexpected high volume.

Bachelor'S Degree, Business Information Technology, 2:1

Education record

2015 - A Levels: A - ICT B- Business Studies B- Sociology