Divisional HR leader for 30+ early childhood education centers in Greater Boston and 800 early childhood educators. I oversee a wide range of HR areas including employee relations, performance management, talent and leadership development, training, employee engagement and retention, positive workplace culture, and DEI.

I partnered with the global engineering, design, product and legal teams in the United States and Berlin, Germany and collaborated with leaders at all levels to provide thoughtful guidance on talent and change management.I also led the Leading & Development team, where I introduced an immersive and sustainable learning strategy inspired by the principles of microlearning, meaningful development and democratized opportunity. I also designed a career development framework inclusive of new hire onboarding, leadership development, manager empowerment, career growth, skills enrichment and cultural awareness. I curated, sourced and developed training content for learning library, as well as oversaw the implementation of a new learning management system (LMS).

I served as an advisor to the engineering, data and information technology departments on all people matters. I coached 30+ people leaders, managers to SVP-level, on managing performance proactively, delivering honest feedback and having difficult conversations. I drove people initiatives, including performance reviews, compensation cycles, succession planning and talent calibration, job architectures, engagement surveys and learning and development programs. I also researched and implemented a global diversity, equity and inclusion framework to embed principles throughout the entire employee lifecycle and nurtured the creation and development of four employee resource groups (ERGs). I successfully presented strategy to the CEO and secured $100k in funding.

I supported 1,700 caregivers throughout the United States and served as a trusted business advisor to our caregiver management and operations teams. I provided day-to-day guidance on effective performance management and disciplinary action steps, as well as resolved complex employee relations items and safety escalations. I focused on streamlining operational activities to better support an agile workforce and transformed the onboarding process to ensure a smoother new hire experience.In addition, I oversaw all background check adjudications, revitalized our corporate employee handbook and authored an entirely new one for our caregiver workforce and established and trained managers on a new process for managing a contingent workforce. I also chaired the employee engagement committee, planned corporate events and managed a $180k budget.

I immersed myself in HR operations while supporting 4,000 corporate and retail employees throughout the United States and Puerto Rico in a variety of topics including benefits, payroll, policy interpretation, employee recognition, employment law, training and HRIS. I spearheaded the redesign and launch of a modernized careers website for our Americas region as part of a larger global employer branding initiative. This was a highly visible and cross-functional project that required close partnership with our vendors in the United Kingdom. In addition to my role as project manager, I also wrote copy and edited employee testimonials for the website.

I assisted the payroll team with weekly non-exempt timecard tracking, hours entry and paid time off reconciliations. I also organized and expedited a major project to convert all paper personnel files into an electronic database in compliance with data retention laws in preparation for a headquarter relocation.

Summer internship in the office of former Congressman John F. Tierney (MA-06). I liaised with federal agencies including USCIS, Department of State, foreign consulates and embassies, CMS, and HUD to resolve constituent casework matters in areas of immigration, social security, Medicare, housing and veteran affairs, as well as supported constituent events throughout the district.