Responsible for building scalable programs that create workplace value for all members of the Experience Team. Goals include: - Driving a culture of innovation, collaboration, and inclusion - Fostering professional development, career advancement, and employee enablement - Assist in building global brand awareness within the UX community- Manage global operational rhythms and discretionary budget

Led business operations and enablement programs to support a growing team of designers, researchers, and writers. Goals included: - Manage department budget and headcount planning - Partner with TA to execute against hiring goals - Define and implement internal processes, communication strategies, and business operations - Develop programs to support career development and growth - Take on various special projects or priorities as needed to achieve business goals and outcomes

Ensured positive and impactful client experience through: - Analyzing sales data to drive business activities- Managing new client operations and projects - Collaborating with the sales team and account team to ensure accurate project scope and delivery - Ensuring projects were managed within scope, timeline, and budget- Implementing standard service workflows and effective resource management- Conducting risk assessments and proactive project planning

A pivotal position serving at the epicenter of the Client Service, Professional Service, and Operations teams. Directly responsible for managing, mentoring, and leading a team of six project managers with the goal of developing and implementing standard operating procedures, strategic project plans, effective resource management, and assisting with the creation of new business SOWs.

Focus on developing strategic growth for the organization while delivering high-quality service across Paid, Owned, and Earned Media teams. - Led 10 Discipline Leads across 8 Professional Service teams (e.g., SEO, Social Media, Web Development)- Developed and implemented leadership programs for organizational growth and service excellence- Streamlined processes and workflows with the Project Management Office- Facilitated efficient resource projections and introduced project management software (Workfront)- Collaborated with Business Development to ensure accurate scopes for new business- Fostered channel partnerships to enhance service quality and customer experience

Lead and managed the Digital Account Management team to ensure healthy account growth, client satisfaction, and excellent customer service. - Achieved 50% YOY client retention growth in 2012 and 2013- Surpassed annual client revenue growth targets in 2012 and 2013- Conducted ongoing in-house training for the Account Management team, focusing on key performance indicators: client retention, satisfaction, and account growth- Guided Account Management in crafting multi-channel digital strategies (earned, owned, and paid services) for top-tier clients- Skillfully handled and resolved client escalations while nurturing relationships with key accounts.

Served as the Account Lead on multiple medium to enterprise-level accounts; primarily focusing on client relationships, account strategy, account leadership, client retention, client success, and campaign performance.

Responsible for implementing, developing, and executing digital marketing campaigns for small business and real estate professionals. - Managed 100+ clients for exceptional satisfaction and deliverable quality- Offered strategic advice for scalable paid media, SEO, and social campaigns, prioritizing small business effectiveness- Spearheaded cross-office coordination, overseeing remote specialists.

A freelance consultant specializing in SEO copywriting, editing, SEO strategy, keyword research, and lead generation for a wide variety of clients.

Responsible for monetizing and generating leads through trade shows, display, affiliate, and paid strategies. Managed and built publisher, vendor and affiliate relations with the goal to secure top converting placements, increase ROI, exceed CPA metrics, and surpass monthly sales quota for subscription and product campaigns.