Megan Rush Email & Phone Number

• Provided managed services to multiple clients offering customer support, troubleshooting and debugging issues, reconfiguring, testing, and migrating new sales plans.
• Led requirements and knowledge transfer sessions.
• Designed and configured compensation and reporting rules according to customer specifications

• Implemented and configured SAP Commissions software
• Designed SAP Crystal Reports with extensive use of SQL queries.
• Participated in requirements gathering and design sessions.
• Assisted with system and user testing, leading reporting sessions.
• Created process documentation and “best practice” tools.
• Edited training documentation; assisted in process improvement initiatives.

Greater Denver Area

• Delivers technical assistance and program support to Local Government Services Budget Compliance program, as well as the Volunteer Firefighter Pension (VFP) program.
• Receives, classifies, validates, analyzes and maintains documents in the Local Government Information Systems Oracle database.
• Analyzes applications, financial, and actuarial data for VFP program. Maintains Oracle database that calculates contribution amounts.
• Trains customers and customers on various systems and processes.
• Works with IT and program managers to create process maps and user stories.
• Project Facilitator for Lean/Process Improvement Initiatives.

Greater Denver Area

• Provided extensive administrative support to Directors, unit managers, and staff members.
• Project Coordinator on multiple projects. Assisted team with technical problems within work plan software. As the only licensed user of Smartsheets in the office; acted as the "go-to" person for all issues and provided.
• Provided project management support for multiple committees. Coordinated venue setup, arranged catering, and provided technical assistance. Prepared materials, updated website, and drafted meeting minutes.
• Expert user of eClearance system (Perceptive) managing HR and Procurement needs. Trained employees and provided continuous support for all issues.
• Trained co-workers and provided technical guidance on other processes, procedures, and office systems.
• Maintained calendars, coordinated travel, and helped facilitate the clearance process. Managed onboarding needs for program staff. Acted as Timekeeper for multiple units and worked with staff, supervisors, and HR.

Littleton, CO

• Resourceful customer service representative that provided excellent service to a diverse customer population.
• Scanned and recorded real estate documents; assisted in public records searches.
• Processed passport applications and issued marriage/civil licenses adhering to strict state and national regulations.

Colorado Springs, Colorado Area

• Provided comprehensive support for a variety of businesses utilizing my extensive administrative skills.
• Past assignments have included: Colorado College Career Center, Bower Research, Fidelity National Title Company, Diversified Business Communications, Pinery at the Hill, and the Summit Container Corporation.

Colorado Springs, Colorado Area

• Maximized office efficiency of busy academic advising office providing support to advising and orientation staff.
• Oversaw budget for multiple accounts, processed accounts payable/receivables, and procured all office supplies.
• Administered payroll for all staff and student employees. Managed all HR processes within office.
• Acted as HR liaison for multiple departments. Organized search committees, arranged interviews, and provided administrative support. Served as committee member on multiple searches.
• Arranged numerous events, coordinating venue setup and catering.
• Supervised student employees and coordinated work schedules.

Colorado Springs, Colorado Area

• Advised a diverse group of prospective students, parents, staff, and faculty regarding admissions policies and procedures.
• Processed all applications and acted as Admissions liaison for the College of Business.
• Trained and advised new staff and student employees.

Colorado Springs, Colorado Area

• Communicated extensively with staff, faculty, students, and parents providing confidential support, often defusing difficult situations.
• Ensured efficient day to day operation of office using multiple computer applications; maintained database and filing systems. Evaluated department policies and procedures implementing changes when necessary.
• Professionally drafted and revised documents, manuals, and correspondence.

Colorado Springs, Colorado Area

• Published articles in local periodicals such as In Biz: The Business Informant and Slice Magazine (The Gazette). Additional articles have appeared in periodicals such as Northwest Family, Atlanta Parent, The Dollar.
• Topics included business, education, saving money, youth profiles, and humor.
• Acted as editorial assistant for Colorado Fisherman Magazine.

Colorado Springs, Colorado Area

• Coordinated and administered mortgage closings.
• Created and notarized legal documents.
• Acted as liaison between customers, escrow officers, brokers and lenders.

Colorado Springs, Colorado Area

• Greeted and directed customers, maintained busy multi-line phone system, and managed email.
• Ordered office supplies, maintained database and filing system.
• Processed initial title orders and requests and assisted coworkers by processing files.

Computer Information Systems, Computer/Information Technology Administration And Management

Associate'S Degree, General Studies

Business/General Studies

Legal Assistant/Liberal Arts