Megan (Schwarz) Carroll Email & Phone Number

Minneapolis, Mn, Us

Minneapolis, Minnesota, United States

• Managed ePMO (BA, PM, Program/Portfolio Managers). Worked directly with executive leaders to prioritize and execute the most impactful work.• Responsible for developing and implementing an organization-wide Enterprise Governance and Portfolio Management methodology. Reported up to the Executive Leadership team all portfolio statuses and decisions.• Lead the collaboration with IT, Finance, and ePMO to develop cross-functional processes to execute projects from ideation, enterprise prioritization and delivery.• Supported the fiscal year planning for project budgeting.• Organized the quarterly and annual internal strategy summits for all Directors and above to review company performance, strategic direction, Operating Framework changes, and Enterprise Portfolio performance.

Greater Minneapolis-St. Paul Area

• Managed the strategy and execution of integrating two home delivery pharmacies during the merger/joint venture between Walgreens and Prime Therapeutics. Moved approximately 500,000 patients and 4.5M prescriptions (annually) from one pharmacy platform and brand to another.• Liaison between the two parent organizations, Walgreens and Prime Therapeutics, for the integration effort, operational processes and process improvements questions and issues, and client related communication.• Operations director for rebranding Walgreens Mail Service and PrimeMail Prime Therapeutics to AllianceRx Walgreens Prime home delivery.

Bloomington, Mn

Bloomington, Mn

• Grew a staff of 11 business analysts to 20 employee and contractor BAs, and managed an operational budget of $3 million. • Established common business analysis methods and metrics, and reported performance relative to those criteria across all enterprise-wide projects. Developed, introduced, and created alignment across the EPMO to implement the reporting metrics not just for the Business Analysts and Project Manager teams. Implemented standardized training for BAs across the organization.• Planned the resources for the organization's strategic, enterprise-wide projects. Monitored the business analysis performance and output for the strategic projects.

Bloomington, Mn

• Lead a team of business analysts on a large scale project with many workstreams to redesign the clinical review process. Created the work plan for the analysis of the project, solicited feedback from team members and worked with project management to align tasks and schedules. Conducted team reviews to ensure workloads were balanced and managed resource changes.• Analyzed business requirements and lead Subject Matter Experts to reengineer major business processes to support a more efficient and redesigned user interface. Created wireframes and user interface design documents to be used in the Agile development methodology. Owned JAD sessions to facilitate design and issue resolution.

Client: Consumer Packaged Goods Manufacturer — Online Community ResearchUser experience research project to uncover the needs and wants for an online community website for a particular foodservice customer segment. • Research consisted of creating, deploying, and analyzing an online survey for the customer segment, reviewing and documenting an in-depth analysis of websites supporting the foodservice industry, and conducting over a dozen interviews in order to obtain quantitative and qualitative data to support recommendations.• Created a strategy to implement content updates and interactive features in a phased approach in order to increase site visits due to more segment-specific content, then introduce simple interactive features to drive and monitor participation prior to implementing more complex online community features.Client: Insurance Company — Website Redesign ProjectUser experience project to consolidate and redesign four public and private websites into one comprehensive site that aimed to poise the client, the Interactive Marketing Department, as the corporate organization’s preferred method of delivery for improved sales, service and marketing.• Composed a project charter for an overall project completion flow documenting all activities and deliverables, integration points with other projects and a detailed description of the tasks and deliverable for the second phase of the project, Definition and Design. • Conducted over 40 stakeholder and subject matter expert interviews across the organization in order to gain insights on business goals and objectives and key content and functionality that should be available online in order to support the business processes in their area. Composed a comprehensive findings report outlining common business goals and objectives, and prioritized goals and business requirements.

• Led the Business Analysis team in an in-depth competitive analysis of the photo management and digital scrap-booking industry to provide the basis for a business case to implement a new e-commerce site. Presented findings to executive-level management team.• Created business requirements and wireframes for main functions of the website with an external interactive agency. Analyzed best practices discovered through the competitive analysis to design site and functional processes that provided a better user experience.• Led the business team in their effort to perform User Acceptance Testing. Guided the business testing team on testing processes and system functionality, and managed the defect tracking process.

• Designed automated workflow for a project to streamline a government certification renewal process, which eliminated thirteen manual processes. Designed wireframes for all screens in the web environment and database structure to allow for increased usability features and faster processing, for both internal and external users, resulting in a reduction of three FTEs. The external user functionality provided data that reduced 75% of printed paper reports.• Managed contract and outsourced development resources through the technical design of the project. Effectively escalated emerging resource and organizational issues to IT and Operations managers for resolution, allowing focus to be maintained on the work in progress. • Analyzed the business process and data needed to set up new customers. Designed all screens and integration touch points that resulted in the elimination of data for customers to be maintained through two applications, increasing data integrity by utilizing new technology to update data real-time to multiple databases from a single point of entry.

Client: Contract Manufacturer of Biopharmaceutical Products — SAP Implementation (Greenville, NC)• Managed the SAP Order to Cash team, which consisted of six permanent team members and additional business unit representatives for a pharmaceutical company. Integration Manager responsible for ensuring all cross-team issues concerning sales and delivery processes were resolved.Client: Medical Device Manufacturer — SAP and Siebel Implementation (Düsseldorf, Germany)• Responsible for the analysis of 25 European countries’ customer information maintained in legacy systems to create a single source of data. Led process team members and client employees to deliver a global approach.Client: Lead Consumer Packaged Goods Company — SAP Implementation (Chicago, IL)• Participated in the creation and validation of all sales and distribution processes for the business case to justify an enterprise installation of SAP. The business case resulted in a $42M opportunity on the P&L, a $16M reduction in working capital, and a reduction of 100 FTEs across the organization, justifying a $50-60M capital expense for the ERP project. Lead consultant in the definition and design phase for the system implementation sales and distribution scope.Client: Automotive Parts Manufacturer — SAP Implementation (Dayton, OH and Singapore)• Integration Testing Lead for the Order to Cash Team of the SAP implementation. Led the effort to create, execute and monitor all test scenarios. Based on superior communication skills, chosen to be part of a team to redesign, implement and support the new system in an overseas division. Selected to be the only Sales and Distribution consultant to go to Singapore to assist the client in the roll out of the SAP system.