As a senior lead consultant on the Talent Management team, I oversee the global Employee Listening Strategy for Lumen Technologies across the employee lifecycle. Working with senior leaders, we use the data to determine key talent management initiatives and to inform decisions made across the business to make Lumen an even better place to work. ✨Accomplishments include ✨• Led strategy development and implementation of lifecycle surveys (onboarding, engagement, culture management, and exit) for 29k employees globally. Our revised engagement survey reached 74% participation and post-survey action drove core outcomes of Well-being (82% favorable) and Belonging (86% favorable). • Spearheaded development and implementation of pop-up pulsing within Lumen’s intranet site to gather quick, real-time employee feedback within the flow of work, receiving upwards of 3,000 unique responses per day.• Developed listening posts to measure adoption of new “Lumen 8 Behaviors”, driving acceptance and commitment by managers to 91% (as perceived by their direct reports). • Worked cross-functionally on projects within Talent Management such as new hire onboarding and Employee Value Proposition (EVP) branding and measurement. Developed and implemented a service anniversary survey to validate EVP elements. • Conducted cross-survey analysis to understand predictive analytics - how results at different points in time of the employee lifecycle impact future outcomes (retention, engagement, business results) and understand where interventions are needed. • Work cross-functionally on projects within Talent Management such as: shifting from the 9-box to a weighted, goal-based performance management system; creation of talent-to-value talent planning processes; new hire onboarding; Employee Value Proposition (EVP) branding and measurement.

Leading LeggUP’s science and research function, I developed and validated assessments, created machine learning algorithms, and implemented new products such as self-paced learning modules, ICF accredited webinar programs, and SHRM recertification courses. I owned all data analytic functions and served as the subject matter expert for client engagements. Additionally, I spoke at conferences as an SME on employee attraction, empowerment, and retention.✨Accomplishments include ✨• Development, validation, and deployment of proprietary assessments.• Client engagement to identify employee needs and development of tailored coaching programs. • Content creation for coaching members (e.g., workbooks, articles, and webinars). Using these resources for 3-4 months, our members saw results of up to 54% improvement in leadership skills, up to 66% improvement in burnout, and up to 73% improvement in job satisfaction. • Webinar development and certification by ICF; webinar delivery to coaches across the globe.

As an external consultant, I worked with organizations to develop and implement processes that drove productivity with a people-first focus. Across industries and organizations, the scope of work included Survey Administration and Analysis, Learning & Development Programs, Project Management, and Strategic HR.✨ Accomplishments Include ✨• Survey creation, administration, and analysis (all-company surveys, engagement surveys, 360 assessments, SWOT & PEST analyses, ProfileXT reports, DiSC profiles)• Creation and deployment of leadership development programs, including steps such as needs assessments, development and administration of content, training creation and administration, and management of our LMS• Facilitation of client on- and off-site leadership trainings/retreats • Full life-cycle management of all HumanPoint projects from contracting through delivery • Strategic HR functions such as career pathing, job leveling, and creation of personnel review forms and processes

✨ Projects, Research, and Clients Include ✨• CoachMotivation – study creation and administration on coaching and motivational interviewing in the workplace• CoachSource – global survey redesign and data analyses, seen in the book “Executive Coaching for Results.”• ESPN – providing real-time literature review on team climate to inform HR initiatives. • Amazon – consulting on employee engagement and job crafting, providing the research that influenced the Amazon’s Connections tool, a daily pulse of employees. • NW Maritime Center – consulting on culture, organizational structure, and mergers & acquisitions• Seattle Pacific University Human Resources Department – Consulting on turnover• Seattle Pacific’s Student Life Department – consulting on organizational effectiveness analysis

Worked with the Marketing & Communication Committee of LWHRA to create a weekly newsletter. Management of the newsletter editorial process included: receiving article submissions from authors; editing articles to ensure they meet publication guidelines; posting final versions for newsletter publication.

Working in Sonoma Wine County, I assisted top producing agent Donald Van de Mark in facilitating transactions of multimillion dollar estates, helping clients buy and sell over $40 million worth of property. As a licensed real estate agent, I worked on every aspect of the transaction process. Utilizing interpersonal people skills and negotiation tactics, I helped both buyers and sellers to make reasonable requests and concessions, always in line with their best interests. Organization was of utmost importance to make sure all appointments, time sensitive contractual items, and overall proper escrow protocol were met. Additionally, marketing of all estates, including print, web, and video presentations were created for each property, using a variety of media outlets and computer programs.

As a CSA, working with others to ensure company organization was my number one priority. Whether answering calls, scheduling meetings, processing invoices, or planning company events, strategic thinking and active problem solving were everyday activities.

Peer Educator for Dr. Bell in his upper division Psychology of Learning (Psyc135) courseMy love for learning has been a life-long passion, and I was honored to work with Dr. Bell at Santa Clara University in his undergraduate psychology class. As a Peer Educator, I was able to take my interest in psychology impart it to others. I also served as a support role to students, reading papers, offering critical feedback, and helping students to find and understand research articles published in academic journals.

Attending court and working directly with in-custody clients, my time with the Public Defender was a hands-on experience in legal proceedings. With direction from my supervisor, I ordered, read, and highlighted medical records to obtain evidence. Drawing from this information, I would take appropriate next steps, including writing legal documents such as Romero Motions, 1017s, or obtaining psychological evaluations by expert witnesses. Additionally, I conducted administrative work including case filing and worked with third parties, such as rehabilitation centers and mental health professionals, to get the best care for our clients.

Intern during the summers of 2011 and 2013As an intern, I conducted general paralegal work and drafted estate planning documents. Using accounting programs such as Timeslips and Quickbooks, I managed accounts payables and receivables, in addition to general administrative duties.

Having gone through Temple Emanu-El’s Sunday School program, I was thrilled to be a teacher in the program myself. I led classes of 10 to 20 students in the first and second grades, developing skills in maintaining an effective learning environment, interacting with students and communicating with parents about their child’s goals and expectations. For two years, I also worked one-on-one with special education students (disabilities included Autism, Cerebral Palsy, ADHD, and others). Throughout my teaching career, I was enrolled in continued education classes offered at Congregation Emanu-El.