Working part of a Multi-Disciplinary Team at South Warwickshire NHS Foundation Trust as a Patient Pathway Co-Ordinator. This role involved day to day tracking of cancer patients, ensuring all are in line with the current cancer waiting time targets and pathway milestones. This involves use of multiple programmes including: Somerset, Evolve, Lorenzo, WinScribe, WinVoice, PACs and Soliton. It is essential that data is captured into Somerset Cancer Registry correctly. I demonstrate the organisations trust and values through my work by escalating potential breaches to the correct personnel and the two-week team. This demonstrates my care towards the patients. I further assist in preparation for upcoming MDT meetings, whether that is helping putting patients onto the next MDT, ensuring PACs is updated, and making sure any referrals or reports are printed out if required. Further to this, I demonstrate my adaptability and flexibility by acting as a form of cover between team members when needed.

My role as an online shopper during the Covid-19 pandemic consisted of critical time management with 4 a.m. starts as well as keeping within the strict time limits with each shop to ensure the delivery was on time. I further had to collect customer's shopping to a high standard, performing quality checks to ensure the best service and products were delivered to each customer. Throughout my time there I was one of the fastest shoppers, which allowed me to help support colleagues in completing their shops when needed and being helpful at all times.

It was my responsibility to make customers aware that I was available to assist and provide an approachable and welcoming customer experience. This was done by being polite, introducing myself and ensuring I had full product knowledge and attention to detail when understanding what each customer wanted throughout their shopping experience. This role showed me the importance of working in a team and how rewarding this is. It further required initiative when dealing with customer queries.My time at Fenwicks allowed plenty of growth within different departments, which enhanced different qualities I use today. When the footwear department was coming to a close, I was the only staff member assigned to its order. This required me to oversee all incoming deliveries, pricing as well as display. This highlights how as much as I excel in a team, I hold the ability

This position improved my customer relations skills as well as having to work in a busy, fast pace, high volume environment. I was the first-person customers were greeted by, making sure that every customer was welcomed with a smile and seated. It taught me how to work under pressure, deal with difficult situations and discover workable solutions as well as building upon my confidence and communication skills.