Megan Stephens (Jablonski) Email & Phone Number

I have over 10 years experience in healthcare EDI transactions. In my previous role at TriZetto Provider Solutions, I managed, organized, coordinated and monitored the activities and functions of the Operational Support Department in cooperation with the customer, internal departments, and IT. I led a group of associates that dealt directly with customers to ascertain systemic problems and assisting in resolving them to build and maintain strong customer relations and partnerships. I have experience with EDI transactions including claims (837), remits (835), eligibility (270/271), authorizations (278), enrollments (834), and responses (277, 999). My areas of expertise range from technical support to IT management. Specific areas of focus:-Coaching and mentoring-Metrics development and statistical tracking-Data analysis and forecasting-Call Center and Help Desk management-Extensive knowledge of X12 EDI HIPAA transactions -Experience with JIRA for issue and project tracking-Agile Methodology

Listed skills include Customer Service, Sharepoint, Microsoft Office, Microsoft Excel, and 9 others.