Megan Drotleff Email & Phone Number

Akron, Ohio, United States

Center Director in Akron, Ohio

Youngstown, Ohio, United States

•Processed new patient registration•Handled patient prescription requests within HIPAA guidelines and enter refill orders for processing•Resolved data entry related exceptions•Handled correspondence to patients (inbound calls, chats, emails) and made outbound calls to prescribers and patients as needed•Resolved Third Party Rejects by reviewing, correcting and resubmitting insurances according to individual plan requirements•Made telephone calls to insurers and others to… Show more •Processed new patient registration•Handled patient prescription requests within HIPAA guidelines and enter refill orders for processing•Resolved data entry related exceptions•Handled correspondence to patients (inbound calls, chats, emails) and made outbound calls to prescribers and patients as needed•Resolved Third Party Rejects by reviewing, correcting and resubmitting insurances according to individual plan requirements•Made telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects•Provided assistance to pharmacists Show less

Austintown, Ohio, United States

•Oversaw store operations•Supervised team members and performed valuable people management•Modeled and delivered a distinctive and delightful customer experience•Improved store sales, profitability and image•Performed proper merchandising and protection of store assets

•Kept record of all cash handing during shifts•Opened and closed store in accordance with company policies•Directed and coached team members in learning tasks•Assigned and delegated tasks within each department•Led NPS (Net Promoter Score) initiatives within the store across all departments•Answered and found solutions to customer and vendor concerns/questions

•Led beauty department in sales contests, merchandising and inventory control activities

Alliance, Oh

•Created and operated web-based marketing campaigns to bring users to the University's social media pages•Maintained a strong, visual social media presence•Monitored online public relations to ensure students/clients were aware of functionality•Attended events, took photos and wrote articles for the University's website•Wrote and edited content for the University's alumni magazine•Worked with professors, alumni and current students to create biographies for online and print