Chair of Community Assistance Team, Student Conduct Administrator, Chief Housing Officer• Increase the residential retention of students to grow on campus occupancy through strategic engagement initiatives, transparent communication, and staff training and development.• Manage 215+ university reports and referrals to the student conduct and student care and concerns process, including case management and supervision of all University hearing officers.• Collaborate with graduate programs to integrate conduct processes and professional guidelines in Maxient as one case management system in line with best practices for notice, student rights, and appeals.• Optimize the use of Maxient as a case management system for academic alerts, accessibility services, student conduct, and public safety Clery reporting in place of individual department systems.• Maintain the university code of conduct and student handbook including the annual interdepartmental review.• Assist the department of public safety with the Clery report statistics from student conduct violations.• Implement university alcohol and drug education, and sexual assault prevention modules by programming the course training requirements for all university students in EVERFI.• Develop assessment reports with card services and programming reports to strategically share the university or residential experience with data.

Card Services Administrator, Student Affairs Technology Manager• Coordinated the implementation of new software for the Division of Student Affairs including Maxient, eRezLife, and TouchNet OneCard from the proposal process through the launch of the resources including maintenance.• Developed interdepartmental collaboration and management of the card services operations including management of representatives from Information Technology, Public Safety, and Residential Life.• Maintained the university auxiliary services calendar to coordinate the university board plan, move in schedule, and break stay availability including conference services.• Supervise and provide strategic guidance to the Office of Student Activities and Leadership Development.• Managed all university student conduct cases including oversight and training undergraduate hearing officers.• Administered conduct process and university strategic oversight for all COVID policy violations including the management of the COVID concerns report, vaccination compliance, and isolation requirements.

• Managed all functions of the residential life operations including housing assignments, facilities management, residential education programming, staff selection and hiring, and student billing.• Advanced the department practices for standard operating procedures regarding programming, response to incidents, and reporting to advance toward best practices in higher education.• Served on interdepartmental committees for student affairs and residential life for the university student information system, billing, occupancy and enrollment management, and student leadership.• Input, maintained, and analyzed department data regarding occupancy, engagement, and retention.• Maintained and proposed the departmental budget for the Department of Residential Life.

• Supervised and managed 9 resident assistant staff across 6 residence halls with 300+ residents.• Served as live-in staff on-call rotation to serve as an emergency response for the residence halls.• Coordinated the programming requirements for residents from proposal through evaluation.• Adjudicated conduct hearings for students who have been charged with violations of university policy.

-Coordinate presenters, room reservations, and logistics of leadership certificate program.-Advertise, market, and recruit for monthly service projects.-Connect students to local community partners through practical experiences.-Facilitate activities during local alternative spring break programming.-Introduce students, staff, and community partners to a one day service project.

-Assist 250 first year students in all things residential for the three day orientation experience.-Assign and adjust room assignments for 250 students according to the students needs.-Report maintenance concerns, lock changes, and updated rosters in a timely manner.-Accomodate students travel arrangements arriving and departing from the program.

• Develop and facilitate 36 programs focusing on educational, social, and community service programs• Operate as a first responder for residents of the building in a variety of incidents including alcohol, personal issues, and emergencies• Mediate, mentor, and provide resources for the 380+ residents of a first year hall• Collaborate with fellow RA’s and on campus departments to facilitate programs, encourage involvement, and create a community within the residence hall• Sustain and enforce the university policies through the implementation of housing protocol• Serve additional committees to evaluate new RAs, recruit RA candidates, and facilitate training sessions