Megan Stillerman

Megan Stillerman Email and Phone Number

Customer Success Leader | Relationship Builder | Post-Sale Revenue Driver @ Arcoro
Megan Stillerman's Location
Escondido, California, United States, United States
About Megan Stillerman

I am a dynamic and results-driven post-sales leader and customer retention expert known for my ability to elevate relationships and build customer-centric operations to fuel growth across SMB, Mid-Market, and Enterprise portfolios in both B2B and B2C markets.With 15+ years of experiencing building and running Customer Strategy, Success, and Operations teams in various industries, I have repeatedly driven 100% NRR while increasing CSAT, team productivity and profitability. My intuitive understanding of customer psychographics combined with my love of customer data allows me to deliver strategic insights, actions and programs that shape service, product, go-to-market, and operational strategies to drive customer loyalty, boost retention, and increase revenue.My specialty industries include e-Commerce, Health/Fitness Technology, and Marketing/Advertising/Media Tech.

Megan Stillerman's Current Company Details
Arcoro

Arcoro

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Customer Success Leader | Relationship Builder | Post-Sale Revenue Driver
Megan Stillerman Work Experience Details
  • Arcoro
    Chief Customer Officer
    Arcoro Aug 2024 - Present
    Scottsdale, Arizona, Us
  • Miva, Inc.
    Chief Customer Officer
    Miva, Inc. Nov 2022 - Jun 2024
    San Diego, California, Us
    Devised and led strategic approach to the post sale customer lifecycle for Miva's global e-commerce customer base. This Includes unifying Implementations, Customer Success, Support, Professional Services, CX Operations and Customer Marketing Teams to deliver 100% NRR on targeted ICP accounts and a 97% portfolio wide NRR while increasing CSAT to 4.7/5. Served as as Executive advocate and sponsor for customer and partner engagement activities.
  • Miva, Inc.
    Senior Vice President, Customer Experience
    Miva, Inc. Aug 2021 - Nov 2022
    San Diego, California, Us
    Implemented foundational Customer Success & Strategy, Onboarding, Customer Enablement best practices for growing mid-market and emerging enterprise e-commerce brands. Developed Voice of Customer and renewals management practices to improve time to value and first contract churn by 50% while increasing renwals revenue by 30%.
  • Miva, Inc.
    Vice President Of Professional Services
    Miva, Inc. Sep 2018 - Aug 2021
    San Diego, California, Us
    Refocused legacy team to create a white gloved consulting and services group focused on strategic ICP customers, delivering a 70% margin, achieving revenue goals and attaining 100% NRR against target customers.
  • Verve
    Vp Of Enterprise Client Services
    Verve Feb 2016 - Sep 2018
    New York, Ny, Us
    Ran post sale and go to market for Enterprise channel business at Verve, a $125M mobile advertising technology startup. This includes business development, revenue operations, product and go to market strategy, new customer on-boarding, and the training and enablement of over 5,000 channel salespeople employed by partners including Valassis, DexYP and COX Media. Grew revenue by $10M in first 12-months while maintaining 95% CSAT and 100% partner logo retention.
  • Rock My World, Inc.
    Vp Of Growth
    Rock My World, Inc. Oct 2013 - Feb 2016
    San Diego, Ca, Us
    Principal for Consumer, Partnership and Product Marketing and Strategic Business Development at Rock My World Inc., a San Diego based startup combining biometric data and music to improve exercise motivation and performance. Developed scaleable user acquisition and retention strategies while establishing multi-year, multi-million dollar strategic partnerships to bring company to revenue breakeven and 22 million users.
  • The Active Network
    General Manager, Wellness
    The Active Network 2011 - Oct 2013
    Plano, Tx, Us
    Defined product, go to market and drove post sale implementation, usage and success for $30M activity based wellness unit at ACTIVE Network, a $400M public software company with 3,000 global employees. ACTIVE Wellness focused on driving health outcomes and usage among employees and customers of Fortune 500 companies including Aetna Insurance, Starbucks, NYSE and Disney Worldwide.
  • The Active Network
    Senior Manager, Client Service & Strategy
    The Active Network 2009 - 2011
    Plano, Tx, Us
    Responsible for creating and managing integrated marketing and e-commerce programs for a portfolio of partners including ESPN, General Motors, Gatorade, Mars, Café Press and Team Express. Consistently achieved and delivered against $30M annual revenue goal.
  • The Active Network
    Account Supervisor
    The Active Network Jan 2006 - Dec 2009
    Plano, Tx, Us
    Hired to launch a new integrated marketing services business for active lifestyle media clients and grow portfolio of new and existing customers.

Megan Stillerman Skills

Strategic Partnerships Integrated Marketing Marketing Strategy Account Management Business Development Online Marketing Social Media Marketing Leadership Program Management Strategy Email Marketing Product Marketing Digital Marketing Saas Public Speaking Marketing Team Leadership Proposal Writing Partnership Marketing Microsoft Office Powerpoint Start Ups Written And Oral Presentation Skills Employee Wellness Programs Management Microsoft Excel Microsoft Word Spanish Speaking Partnership Building Non Profit Administration Client Services Strategic Planning Client Service Oriented

Megan Stillerman Education Details

  • Bucknell University
    Bucknell University
    International Relations & Spanish

Frequently Asked Questions about Megan Stillerman

What company does Megan Stillerman work for?

Megan Stillerman works for Arcoro

What is Megan Stillerman's role at the current company?

Megan Stillerman's current role is Customer Success Leader | Relationship Builder | Post-Sale Revenue Driver.

What is Megan Stillerman's email address?

Megan Stillerman's email address is mr****@****hoo.com

What is Megan Stillerman's direct phone number?

Megan Stillerman's direct phone number is +191762*****

What schools did Megan Stillerman attend?

Megan Stillerman attended Bucknell University.

What are some of Megan Stillerman's interests?

Megan Stillerman has interest in Health.

What skills is Megan Stillerman known for?

Megan Stillerman has skills like Strategic Partnerships, Integrated Marketing, Marketing Strategy, Account Management, Business Development, Online Marketing, Social Media Marketing, Leadership, Program Management, Strategy, Email Marketing, Product Marketing.

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