Megan Swope Email & Phone Number

Newtown, Pa, Us

Newtown, Pennsylvania, United States

As a Customer Success Manager at Edmentum, I manage over 40 educational institutions across Southeast Pennsylvania. My goal is to help customers maximize the value of Edmentum's educational solutions, leading to improved student outcomes and high levels of satisfaction.Key Responsibilities:»Client Relationship Management: Build and maintain strong relationships with key stakeholders, ensuring long-term customer loyalty.»Onboarding & Implementation: Lead seamless onboarding and implementation of Edmentum’s products, tailored to meet each institution's unique needs.»Data-Driven Support: Use data analytics to monitor product usage, assess progress, and provide insights for optimization.»Training & Development: Conduct training sessions and webinars to equip educators with the skills to effectively utilize Edmentum’s solutions.»Advocacy & Problem Solving: Advocate for customer needs within Edmentum, ensuring prompt issue resolution and product improvements.»Renewals & Growth: Drive contract renewals and identify opportunities for upselling additional services.Achievements:»Consistently achieved CSAT scores averaging above 99%, demonstrating a commitment to excellence in customer satisfaction.»Successfully led the deployment of Edmentum solutions across multiple districts, improving student performance and increasing retention.»Played a key role in aligning product offerings with emerging educational standards, enhancing customer engagement.I am passionate about leveraging technology to enhance educational outcomes and committed to helping my customers succeed.

»Developed, planned, and presented custom professional development and webinar sessions on the Canvas LMS for clients in K-12 and Higher Education institutions»Produced tailored print and video resources for clients»Presented two engaging sessions for the 2021 Canvas Cares event, demonstrating expertise in using the Canvas LMS to promote effective instructional strategies»Provided one-on-one coaching to clients through the Panda Pro initiative to maximize their use of Canvas LMS

Pennsylvania, United States

»Developed and delivered targeted professional development on diverse educational technology tools, empowering educators with essential skills and knowledge»Collaborated closely with school leadership to identify and prioritize individual and school-wide goals, leveraging cutting-edge technology tools to achieve outstanding outcomes

Fallsington, Pa

»Planned and led professional development sessions and coaching for teachers to promote effective integration of high-leverage instructional practices using the available instructional technology, to help ensure that all learners' needs were met through innovative blended learning approaches in keeping with the principles of Universal Design for Learning»Provided expert coaching and training to non-teaching professionals and staff members on streamlining processes and maximizing job performance through the optimal use of technology»Provided in-classroom support for teachers experimenting with new instructional practices to promote student engagement and creativity»Established and nurtured robust interpersonal relationships with diverse stakeholders, fostering a positive and supportive learning culture»Strategically organized and led both initial and ongoing professional development initiatives, expertly guiding migration to the Canvas LMS and delivering highly effective training that yielded exceptional results»Drove professional growth as a participant in the 2021-22 PaTTAN Universal Design for Learning PLC and UDL Now! book study, leveraging the experience to design a book study Canvas course template»Created and maintained the PSD Educational Technology website, skillfully curating a broad range of training and instructional resources that enabled seamless access to critical information and fostered a deep culture of learning»Demonstrated mastery of the Understanding by Design framework as a participant in the 2019-20 Bucks County IU Curriculum Leadership Academy, leveraging these skills to develop UbD templates in Pennsbury»Designed, created, and maintained the Technology To Support Diverse Learners website, skillfully leveraging technology to identify supports and accommodations for diverse users

Fairless Hills, Pa

»Acted as a dynamic liaison between building administration and a 25-member department to ensure effective and timely implementation of building and district initiatives»Managed the department budget, schedules, and allocation/management of resources with precision and care»Spearheaded the development and implementation of multiple new protocols and policies to streamline departmental business and resources, including standardized grading policies, writing expectations, and assessments»Mentored new department members on district, building, and department expectations, enabling them to quickly become high-performing contributors»Expertly planned, presided over, and reported on monthly department meetings, ensuring productive and effective outcomes

Fairless Hills, Pa

»Developed, delivered, assessed, and adapted daily lesson plans and grades across multiple courses, ranging from AP European History to Special Materials Modern U.S. History, while maintaining high standards for student achievement»Collaborated with colleagues to create and execute rigorous, engaging, and culturally responsive curriculum, instruction, and assessments aligned with evolving national, state, and district standards»Provided expert mentorship to several student teachers and first-year teachers, fostering their growth and development as effective educators

Rochester, New York

Designed, delivered, adapted, and assessed daily lesson plans and grades for five classes of up to 30 students in Global History I classes as well as two sections of Supplemental Global history for students with identified academic weaknesses.

Master Of Arts (M.A.), Education

Bachelor Of Arts (B.A.), Psychology, Summa Cum Laude

Activities and Societies: Varsity swim team, Kappa Delta Sorority, Golden Key National Honor Society, Phi Beta Kappa