- Manages daily operations of a technical service center with multiple technicians & customer servicesrepresentatives.- Manages projects to convert campus and medical facilities to the University of Kentucky Central Security System.- Manages all portions of project management including scope, budget development, scheduling design,procurement, construction, closeout, and warranty service.- Maintains positive relationships with current customers, senior administrators, and… Show more - Manages daily operations of a technical service center with multiple technicians & customer servicesrepresentatives.- Manages projects to convert campus and medical facilities to the University of Kentucky Central Security System.- Manages all portions of project management including scope, budget development, scheduling design,procurement, construction, closeout, and warranty service.- Maintains positive relationships with current customers, senior administrators, and other end users to ensure expectations are being met.- Createsandprovidesdirectionforalltrainingplansforincomingstaffmembers.- Coordinates with other project managers to ensure Division 28, Electronic Safety & Security standards are being followed.- Researches and investigates new software for use within the Police Department based on assessment of current needs and customer desires.-Develops and maintains training standards for UKPD Tech Division staff and university stakeholders, as it relates to the security system. Show less

-Triages issues with security software and hardware, through Zendesk, and serves as the liaison between ourend users and the 10+ companies that we utilize via service contracts-Coordinates with project managers to assist with transitioning facilities to the more effective access controlsystem- Extends desktop support to members of the Police Department, and administrators around campus as needed

-Consults with senior administrators to develop appropriate security protocol for their building, based onoccupant activity and facility function-Triages issues with security software and hardware, through Zendesk, and serves as the liaison between ourend users and the 10+ companies that we utilize via service contracts-Coordinates with project managers to assist with transitioning facilities to the more effective access controlsystem-Extends desktop support to members… Show more -Consults with senior administrators to develop appropriate security protocol for their building, based onoccupant activity and facility function-Triages issues with security software and hardware, through Zendesk, and serves as the liaison between ourend users and the 10+ companies that we utilize via service contracts-Coordinates with project managers to assist with transitioning facilities to the more effective access controlsystem-Extends desktop support to members of the Police Department, and administrators around campus as needed Show less

-Served as a first responder for emergency services, and dispatched the appropriate authorities to assist-Coordinated and fostered relationships with local and surrounding government organizations, so that we mayoffer or request assistance when the Police Department calls for it