Megan Toolan Ferguson Email & Phone Number

San Antonio, TX, US

San Antonio, Texas, United States

Lead and train a global team of Customer Success Managers on comprehensive customer lifecycle management strategies and positive customer experiencesInnovate and implement streamlined company processes improving customer communicationDeveloped and expanded an NPS/CSAT program including the implementation of all close-the-loop procedures to ensure customer.

Administered base in multiple Salesforce instances of 300+ partners and customers in the SMB and Mid-Market scopeCoordinated with cross-functional teams to onboard MSPs Collaborated with the Marketing Department to design and execute sales campaigns and partner acquisition strategiesAligned end customers with partners based on value add and business.

San Antonio, Texas, United States

• Expanded on working relationships with current MSPs/Reseller Partners
• Identified and contacted potential MSPs/Resellers for new business opportunities
• Worked with development, marketing and services teams to achieve revenue goals
• Coordinated with partners and prioritized, planned and managed business activities
• Facilitated marketing campaign for redesign of the Jungle Disk website geared toward Partner relationships
• Worked closely with the Product Team to transition MSP Partners into the newly build Jungle Disk MSP Portal

San Antonio, Texas, United States

• Run sales cycles from inbound prospective leads to opportunities to closed won
• Administer a base of 700+ customers in the SMB, Mid-Market, and Enterprise scope
• Contribute to Microsoft 365 Modern Workplace product-driven webinars for Reseller Partners
• Tasked with SME role for Dynamics 365
• Obtained 174% of target goal for 2020, 160% for 2019 (including 115% increase in quota)
• Invited member of “Think Tank” to drive unity and resolution across various sales teams

• Ran a sales cycle from inbound prospects from lead to opportunity to closed won
• Administered a base of 500+ customers in the SMB scope
• 34 uninterrupted months of 100% attainment to goal (with a quota increase every quarter) Helped train and coach new ‘QTeam’ members - new reps with best practices to increase rates of lead conversion
• Performed pilot with Account Management team for churn reduction
• Product Portfolio included Microsoft 365 Modern Workplace, Exchange, Rackspace proprietary SaaS solutions

San Antonio, Texas Area

• Worked to drive lead generation to specific business units
• Maintained a base of over 500 tele-qualified Object Rocket/Data Services leads and opportunities
• Built email campaigns (via Marketo and Salesforce) to reach TQL’s of a new team
• Worked the marketing funnel from top to bottom; out bounded to MQL’s and sent them closed won to Sales
• Averaged over 100% of monthly goal leads passed

San Antonio, Texas Metropolitan Area

• Fanatically maintained relationships with prospective clients to ensure a great start to the sales process
• Averaged 72% conversion rate and 108% against monthly targets
• Optimized interactions with prospects and clients while maximizing ROI through conversions from TQL

San Antonio, Texas, United States

• Assume all responsibilities of the absent teacher including develop and maintain a positive learning environment
• Understand curriculum and lesson plans to implement effective classroom strategies

San Antonio, Texas Area

Co-designer of Ice Titan and ColdZone DriBox™ - cold chain polyethylene containers, sole designer of Flex Wrap Therapeutic Gel packaging and executive on front-end marketing and promotion

San Antonio, Texas Area

San Antonio, Texas Area

Examined products such as polyethylene shipping containers, therapeutic gel packs as well as a variety of more cold chain products.