Megan Baker, Mha Email & Phone Number

Wenatchee, Wa, Us

Leavenworth, Washington, United States

Executive Assistant• Directly supported nineteen senior leadership members, Commissioners, and director-level staff• Utilized project management expertise to effectively manage workloads, including timeline tracking for task completion.• Documented and prepared minutes for all Board of Commissioner, Board Committee, and Med Staff meetings.Medical Staff Coordinator• Collaborated with CEO and Chief of Staff to plan meeting agendas, attended medical staff meetings, and accurately recorded and distributed meeting minutes.• Effectively managed both onsite and telehealth medical staff credentialing and privileging appointment and reappointment processes.• Managed and coordinated 22 clinic and emergency provider schedules in collaboration with the medical directors.Public Records Officer• Fulfilled nearly 40 annual requests for public records and ensured compliance with the Public Records Act through appropriate retention, management, disclosure, and disposition of public records.• Collaborated with legal counsel to evaluate and respond to requests in accordance with WACs and RCWs.• Developed and implemented comprehensive public records management policies and procedures and educated internal departments on compliance and disclosure standards.

Wilmington, North Carolina, United States

• Conducted monthly evaluations with staff to review their performance and assess their progress towards professional development goals.• Provided guidance to the billing and front office teams, outlining payment prerequisites and ensuring the timely processing of insurance claims.• Identified areas for enhanced efficiency and seamlessly incorporated organizational protocols and policies into day-to-day operations.• Oversaw the investigation and resolution of discrepancies and errors in billing, leading to improved accounts receivable payments.• Analyzed and assessed staff communications, redirecting them as necessary to align with the goal of delivering patient-centric care.

Leavenworth, Washington, United States

• Orchestrated the daily schedule and interdepartmental communications for the Clinic Director.• Revitalized the onboarding process, crafting a comprehensive 90-day plan.• Oversaw and guided a team of seven patient service representatives.• Facilitated a WSHA health equity initiative, collaborating with a group of seven to improve healthcare accessibility through continuous process enhancements.• Formulated a staff script and training materials to enhance demographic data collection in line with AHA best practices.

• Assisted patients in navigating the scheduling process, providing information and addressing inquiries.• Collected, confirmed, and recorded patient addresses, contact details, and insurance status.• Administered consent forms, and verbally reviewed treatment documentation for adherence.• Managed secure billing system for processing payments related to medical services• Fostered and sustained productive relationships with patients, providers, and colleagues

Wenatchee, Washington

• Directed client-centered advocacy, managing an 18-person caseload of both adult and teen clients.• Enlisted, trained, and supervised 9 crisis line volunteers, conducting regular check-ins and training.• Developed and led quarterly evidence-based training curriculum for staff and volunteers.• Nurtured relationships with over 30 community partners to boost awareness and maximize referral utilization.• Formed collaborations with 2 local high schools, delivering prevention-focused awareness to 150+ students weekly.

Wenatchee, Washington, United States

• Utilized clerical and administrative skills to support team members, fostering collaboration and addressing challenges.• Managed the scheduling and confirmation of appointments, covering certification, recertification, enrollment, and program verification.• Oversaw breast pump inventory, encompassing documentation, usage verification, and anticipated return dates.• Actively connected with client families to introduce the WIC program, explain its requirements, and inspire participation.• Shared in-depth understanding of USDA regulations concerning food changes within the WIC program.• Coordinated wellness outreach initiatives tied to CVCH participant benefits, driving enhanced community involvement.

Wenatchee, Washington, United States

• Conducted participant interviews to identify barriers impacting favorable health outcomes.• Shared nutritional insights and highlighted WIC food options.• Created an educational health brochure to enhance shopping knowledge and satisfaction.• Dispensed WIC cookbooks to program participants during the local farmer’s market.• Designed outreach materials addressing diverse health subjects and related outcomes.• Teamed up with local entities to raise WIC program awareness and foster community partnerships.• Produced a comprehensive nutritional assessment of accessible WIC items as the culmination of the internship project.

Master Of Health Care Administration

Bachelor Of Science - Bs, Public Health Studies