Megan Wisdom Email & Phone Number

New York, Ny, Us

Ewing, Nj, Us

New York, Us

Incident Manager contract workerInvolved in the design and implementation of the Incident Management processes to manage incidents impacting customers. Also involved in the ticket flow from initial member contact to L2 and then to further escalation if necessary. Managed Incidents when escalated.

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Major Incident Manager, Command Center contract workerResponsible for the implementation and enforcement of the Major Incident management process including the management of outage calls. Primary responsibility was to drive the restoration of service of major incidents that caused interruptions to business activities by working across technical areas throughout the lifecycle of an incident. Was also heavily involved with the process analysis and improvement initiative. Managed ticket integrity using ServiceNow

New York, Ny, Us

Major Incident Manager, Cyber Technology Operations Center, contract worker 2020Provided insight and direction for major incidents within the firm. Major Incident Management team is responsible for being the first point of contact for all incidents across the firm working hand in hand with different areas of Application, Storage, Network and Security to ensure operational stability.

New York, Ny, Us

Incident Manager, Technology Operations Control Center, contract worker(2018-2019) Incident Management is a key function in the Wealth Management Technology space serving the retail applications. Other responsibilities include Problem Management involving data integrity and reporting around the incidents.• Management of severe and major impacting incidents involving Wealth Management applications• Worked with Application Support Groups on the management of communications including paging, executive updates and outage communication• Worked with other IT teams to improve the overall stability of the production environment• Management of Incident Conference Bridge to ensure clear verbal communication and direction for resolving the incident in a timely manner as well as following up with technical teams to determine root cause and fix

New York, Ny, Us

The ECC is a global team that plays a mission critical role in Incident, Problem and Change management .• Created written communication around these outages and their impacts, resolutions and next steps• Management of Severe and Major impacting incidents, primarily involving large scale infrastructure issues or high risk data or application issues as well as the coordination of restoration and resolution.• Undertook post incident reviews and actions with the focus on identifying processes or operational improvements

New York, Ny , Us

• Provide clinical care for neonate cats, kittens and nursing cats and litters of the ASPCA Nursery which includes syringe/bottle feeding, topical and oral medications, as well as, nebulization• Provide specialized care for neonate cats with compromised immune systems• Assess needs of kittens to determine appropriate placement within the nursery, based on age and health of animal• Evaluate medical data from logs prepared by Nursery Caregivers (NCGs) and ensure treatment protocols are administered properly• Conduct daily rounds for assigned kitten areas; act accordingly based on health and ability of kitten to thrive• Manually update medical charts and enter information into PetPoint database system• Attend mandatory staff meetings and training classes• Perform related duties as assigned

New York, Ny, Us

The ISDM team is responsible for managing and reporting on services provided to Morgan Stanley legal entities and is mainly focused on services to the US retail and institutional banks, MSPBNA and MSBNA.• Provision of service metrics to ensure service levels are provided as agreed• Transparency and reporting of key legal entity risk issues• Ensure appropriate reporting is provided to legal entity governance forums• Provide quarterly metrics to Federal Regulatory agencies

New York, Ny, Us

Supporting Morgan Stanley Private Bank, working on multiple projects as both Support and Incident manager.• Managing of off-shore production support for Banking and Lending applications• Banking Technology release coordinator between project managers and Release Management Team• Tracking and oversight of requested enhancement and defect fixes • Serve as liaison between external vendor, operations and technology• Incident Manager for system and data integrity events• Coordinated and managed Disaster Recovery Event Rehearsals

New York, New York, Us

Program Management Office Lead working to deliver the strategic solution of a Global End-to-End Anti Money Laundry Transaction Reconciliation Program.• Coordinate with technology and a project management teams to deliver consistent and efficient process/platform enhancements, providing hands-on support and issue escalation as needed• Standardize project management practices, tools and templates for use by project managers• Review status on a regular basis and conduct meetings with the IT and Project Management teams• Ensure all issues are documented, tracked, reported and addressed• Responsible for creation and collation of project data and production of weekly decks for Project Sponsors, Audit and Internal Management • Liaise with project managers to ensure that project documentation is accurate and up to date in line with in house project management methodologies• Organize and maintain SharePoint site for PMO and Project Managers.

Charlotte, Nc, Us

AVP, PMO Support & Production Support Issue ManagementWorking in the Credit Risk Data Management area which is responsible for building out reconciliations across the Credit Risk, Market Risk and Collateral environments for the Global Markets Traded Products activity.•Developing new processes and better ways to communicate within the Credit Risk Team•Responsible for compiling and reviewing documentation on a regular basis for internal and external audits•Maintain various data sources, dashboards, and issue tracking for weekly status reporting•Responsible for scheduling, monitoring and resolving issues for all production report runs and data related issues•Team lead for Change Management for all existing production reconciliation reports requiring development work•Assist Project Management Office with communication to management team and team members•Develop working relationships with the Development, Business Analysis and Investigations teams•Track individual projects ensuring the correct procedures are followed and progression kept on track•Take on ad-hoc short and long term projects as neededAVP,Production Support/Change/Release ManagementResponsible for the monitoring, tracking and resolving of user issues on an internally developed Credit Risk application. Managed weekly changes/releases.•Resolved user issues or inquires when possible. Escalated to development or level 3 support when necessary and followed up with all involved in order to timely and efficiently resolve issue within SLA•Produced weekly metrics reports for management on Incident statistics•Developed, implemented and enforced new help desk procedure among local and global staff•Responsible for the entering, tracking and approval process for the group’s 5 different application areas for all weekly and major release changes to production environment •Collected, formatted, published and distributed all weekly release notes for Credit Risk applications

New York, Ny, Us

Supported over 1400 FID and Equity financial controllers globally for daily, monthly and quarterly P&L and Balance Sheet reporting. Data warehouses storing all the P&L data and sales revenue data for the firm.• Focused on the client support aspect of ensuring the business requirements were met• Played the role of technical liaison and super-user for front end application• Increased client satisfaction by establishing a more efficient support model by working with internal and external teams, both locally and globally. This included creating a weekly knowledge share among the global staff.• Met regularly with financial controller groups to review outstanding issues and any possible enhancements and fixes to better serve the business. Brought the results back to the development team and management in order to investigate and prioritize the resulting projects• Worked closely with the financial controllers in order to better understand their day-to-day operations thereby allowing me the ability to anticipate problems before they arise• Functioned as the primary contact for all data/infrastructure outages affecting the data warehouse and communicated information to clients in a timely fashion• Performed first and second level support investigating and answering user queries on Firm P&L and Commission numbers. Escalated to development team or upstream teams when necessary• Tracked data upstream on both Mainframe and Distributed platforms to identify the root cause and/or source. Acted upon my findings in order to formulate action plans for modifying the sourcing or outflow of the data in order to better service our clients• Executed both regression and enhancement testing on both mainframe and distributed platforms• Database administrative tasks included inventory management of 900+ mainframe and distributed jobs, the creation of weekly metrics reports for the clients and the maintenance of the metadata dictionary

Various marketing and event planning positions within non-profit and lifestyle organizations.• Created, budgeted and managed events from conception through execution • Recruited and coordinated volunteer staffing for events• Negotiated logistical and financial contracts with facilities and vendors • Promoted companies/events to business and trade publications to secure marketing relationships • Hosted numerous events both small and large scale

New York, Ny, Us

• Collected and managed weekly status information from several teams and generated reports for upper management• Created and maintained the database for internal projects within the IT department• Assisted Project Manager in all phases of Software Development Life Cycle

New York, Ny, Us

• Met with business units to gather specific requirements and conveyed that information to the development team• Produced the technical support and user manual documentation for an internal application• Coordinated all user-testing efforts and new-release testing• Responsible for the training & support of over 500 users

New York, Ny, Us

• Monitored and managed financial batch flow processing for EMU and Y2K events• Constructed master execution run book for the EMU Conversion & Y2K projects for both the technology and controllers’ departments • Played prominent roll in both events’ control centers in the New York and London offices

Ba, Communications/English Lit

General