Meg Briggs Email & Phone Number

Lexington, SC, US

Lexington, SC

London, Canada Area

London, Canada Area

London, Ontario

Support multiple lines of business for TD Canada Trust across all of Canada and part of the United States. Software support includes Microsoft Suite of software as well as TD-specific/created software; hardware support includes desktop computers, printers, and banking industry-specific devices. Consistently in the top quartile for performance.

• Established the hospital system’s presence on the Internet.
• Created and maintained multiple web applications for internal use.
• Converted the Intranet site from a static site to SharePoint.
• Created a disaster response SharePoint application.
• Responsible for interfacing with internal clients to determine and produce web solutions.
• Managed and maintained the SharePoint server and sites for the hospital system, which also included the SQL backend.

• Transformed the Help Desk from a call logging desk to a trusted resource for problem resolution.
• Supervised and staffed the Help Desk to meet the requirements of converting the hospital system from terminals to Windows-based PCs and desktop software.
• Provided support for the many unique software programs and devices used through the hospitals.
• Determined the information required to successfully resolve a client’s problem and configured the help desk software to allow them to capture this information efficiently and effectively.
• Provided a cost savings of several thousand dollars by creating a web solution to allow customers to submit support requests.
• Provided Tier 3 customer support.

• Successfully converted the hospital system from terminals to Windows-based PCs and software.
• Provided customer support for Windows-based PCs and software.
• Installed and maintained Windows for Workgroups mail system.
• Converted the hospital system from Windows for Workgroups Mail to Microsoft Exchange Server.
• Responsible for managing and maintaining Microsoft Exchange Server.

Executive Secretary