As a Solutions Engineering Manager at Twilio, I have the privilege of working with New Business Solutions Engineers, supporting them in supporting our customers get the most out of our products.

As a Senior Solutions Engineer, I work with our Strategic Partners to build their technical implementations on Twilio's Platform, supporting them from Discovery, Demos and onto production.

As a Solutions Engineer at Twilio, I work directly with Startup Leadership to implement the right solutions on our platform. I work hands-on developing architecture recommendations, expanding use cases to all things communications, and being a one-stop shop technical resource for my customers.

Supported several early-stage startups across software and CPG spaces, managing infrastructure, operations and analytical foundations. Built full-scale forecasting & revenue modeling systems for CPG Company, Bathing Culture, including pitch deck data visualizations and data analytics systems. Developed End-to-End Customer Journey Roadmap, optimizing for Sales & Customer Success Workflows and managed website overhaul for commercial real estate software company, Saltmine, as interim Director of Business Operations.

Senior Sales Operations Lead, managing North America & APAC Retail business for Nest labs. Managed Nest’s product scale and integration into Google ecosystem, including systems and process integrations.Redesigned expansion efforts into Mexico, LATAM, and APAC, managing distribution and direct partnerships, inventory and fulfillment scoping and execution.Spearheaded Salesforce development across all scale-focused processes (new partner onboarding, product launch, business development & reporting), improving Sales team engagement & satisfaction by +40%. Led Global Business Org’s Go-To-Market efforts across 6 product launches, developing all internal & external protocols, trainings and execution of program.

As 20% project at Google, I directed Nest's Thermostat E Product Launch, responsible for all non-engineering product launch readiness.Coordinated a team of 60 members across Sales, Marketing, Support, Ops, Supply, Finance, and Accounting. Delivered monthly Executive Level presentations on Launch readiness, alongside weekly Exec-level reports on project evaluation and progress.

Scaled systems and programs to accommodate partner growth from 3 to 16 top-tier Retail partnerships, managing new partner onboarding of every major retail and distribution partner in North America in the Smart Home space.Automated customized internal sales dashboards & reporting mechanisms, improving weekly efficiency by 25% across Sales Operations Org, with C-suite program visibility. Developed Nest’s Partner Pricing Model, integrating Nest’s 5 channel-specific pricing systems into a single, integrated financial model.

As Nest's first Inside Sales Hire, I worked closely with Sales Leadership to develop our internal and external protocols related to Inside Sales, while consistently exceeding sales and revenue goals, attaining 120% of Annual Strategic Quota. 91% of Revenue Quota and 30% growth in Overall Revenue.

Managed Nest's Concierge Program, supporting top-level customers with full-scale support through purchase, installation and beyond. Responsible for managing Customer Satisfaction Reports, delivering health and status reporting weekly to Exec teams including CEO, Tony Fadell.

As Lead Clinical Research Coordinator @ NYU's Center for Brain Health, managed participant recruitment & research coordination for NYU's Clinical Research with Bayer Pharmaceuticals, specializing in early detection of Alzheimer's Disease and Neuroimaging research. Recipient of the Young Research Grant from ICAD.Published Author on Neuroimaging paper analyzing statistical correlations between analysis techniques in the space.

Detail-oriented Research based position, heavy technical position in laboratory setting.