Meg Ferber, Mba Email & Phone Number

United States

Charlotte, North Carolina Area

• I was responsible for driving efficiency through continuous improvement and refinement of the lifecycle and methodology required to deliver automated technologies such as (RPA) robotic process automation and (RDA).
• Created an Enterprise Robotics & Intelligent Automation (ERIA) Lifecycle and Methodology that provides guidance from Intake, Discovery, Delivery, Deployment, and Production impacting 1,000+ stakeholders.
• Designed and maintained over 20 SharePoint site pages that define the ERIA Lifecycle Methodology process in order to effectively manage an automation initiative.
• Developed and enhanced over 50 templates & artifacts resulting in implementation of a successful automation initiative.
• Drove continuous improvement through the Enterprise Robotics & Intelligent Automation (ERIA) Lifecycle required to deliver robotic process and desktop automation initiatives and technologies.
• Designed a Risk Governance Process to provide oversight of automation initiatives.

Charlotte, North Carolina Area

• I developed a structured approach to oversight control, decision making, and integration processes necessary to monitor and control possible changes for a machine learning business recommendation engine. Highlights of.
• Provided strategic direction and digital tactics to achieve company automation goals.
• Consulted with cross-functional teams to enhance customer experience by leveraging data and analytics.
• Lead implementation of CRM platforms and develop strategy for platform integration.
• Analyze outcomes of customer behavior trends and execute data-driven strategies as it relates to future campaign implementation.
• Established a governance process by developing a structure around CARE (Customer Action Recommendation Engine); a data driven tool that makes recommendations to inform decision-making.

Charlotte, North Carolina Area

• As a Lead Data Analyst, I identified and led the implementation of improvement initiatives that streamlined business processes. Additionally, I was responsible for identifying and mitigating risk during rollout, and.
• Automated internal requests process for company website, streamlining the process from 16 hours to 30 minutes per week.
• Created a SharePoint site, videos, and process documents to ensure operations were in alignment with business strategies.
• Developed Google Analytics dashboard and defined four KPIs (awareness, interests, lead, and acquisition) to measure campaign success.
• Designed a campaign initiation tool for automating the evaluation of KPIs; oversaw training and launch of the new tool and pilot program to identify and fix potential issues before company-wide implementation.

Charlotte, North Carolina Area

• At Duke Energy, I proved instrumental in completing the Nuclear Organization's Excellence in Cost Management Program, training leaders to apply Lean Six Sigma methods in order to facilitate continuous process.
• Led teams in large project management and long-range planning to support six nuclear sites; trained managers in analyzing processes to improve efficiencies and capture more than $556K in cost savings.
• Cut average cycle time from 60 days to 48 hours at Kings Mountain facility by reengineering contractor release process.
• Aligned the organization’s Lean Practitioners in support of data gathering and project execution.

Charlotte, North Carolina Area

• At Mecklenburg County Government, I managed a 20-person team in improving organizational development and change management processes. In this role, I served as Project Lead for county programs using Lean Six Sigma to.
• Led implementation of a $1M+ document management project that impacted 350 youth/family services employees.
• Captured $1.8M+ in cost savings and lifted efficiencies by testing automated field social work using mobile technology.
• Digitized record process to move, store, and scan three onsite record rooms, equaling six million images.
• Developed and facilitated training on effective leadership and change management for 50 supervisors.
• Directed project to transition the department into a fully digital process and implemented change across five different locations resulting in improved organizational effectiveness.

• I was charged with designing and managing Lean Six Sigma projects at EmblemHealth. Additionally, I managed data collection and statistical analysis processes to improve campaign design, optimization tactics, and.
• Optimized marketing programs to lift number of women responding to reminders for regular health screenings by 33.5%.
• Developed Lean Six Sigma training and mentorship programs to increase Green/Yellow Belts in the company.
• Implemented process monitoring tools and metrics to measure campaign effectiveness.
• Performed stastical analysis and created a regression model to identify factors impacting patients’ decisions to schedule appointments.

At ICON, I managed multiple Lean Six Sigma business process improvement initiatives, supporting quality of pharmaceutical clinical trial operations. I was also responsible for the creation and facilitation of all Lean Six Sigma Green Belt training programs for senior managers. Additionally, I provided ongoing improvement project mentorship to support Six.

Greater New York City Area

• Advanced through progressively responsible roles to lead multiple strategically-oriented Six Sigma initiatives within $560B financial services provider. My contributions include:
• Spearheaded business process evaluation, modeling, reengineering, and rollout to drive productivity, control costs, and propel revenue.
• Utilized ongoing business initiatives to introduce and implement a project management framework enabling improved planning, risk management, cost control, and on-time delivery.
• Collaborated with partners and third-party vendors to implement new solutions.

Master Of Business Administration (M.B.A.)

Bachelor Of Business Administration - Bba