Meg Ferber, Mba Email & Phone Number

United States

Charlotte, North Carolina Area

I was responsible for driving efficiency through continuous improvement and refinement of the lifecycle and methodology required to deliver automated technologies such as (RPA) robotic process automation and (RDA) robotic desktop automation. Highlights of my contributions include: ▪ Created an Enterprise Robotics & Intelligent Automation (ERIA) Lifecycle and Methodology that provides guidance from Intake, Discovery, Delivery, Deployment, and Production impacting 1,000+ stakeholders. ▪ Designed and maintained over 20 SharePoint site pages that define the ERIA Lifecycle Methodology process in order to effectively manage an automation initiative.▪ Developed and enhanced over 50 templates & artifacts resulting in implementation of a successful automation initiative.▪ Drove continuous improvement through the Enterprise Robotics & Intelligent Automation (ERIA) Lifecycle required to deliver robotic process and desktop automation initiatives and technologies.▪ Designed a Risk Governance Process to provide oversight of automation initiatives.▪ Partnered with Enterprise Project Management, Enterprise Information Technology, and designed Lines of business to ensure alignment to methodologies and best practices.

Charlotte, North Carolina Area

I developed a structured approach to oversight control, decision making, and integration processes necessary to monitor and control possible changes for a machine learning business recommendation engine. Highlights of my contributions include:▪ Provided strategic direction and digital tactics to achieve company automation goals. ▪ Consulted with cross-functional teams to enhance customer experience by leveraging data and analytics.▪ Lead implementation of CRM platforms and develop strategy for platform integration. ▪ Analyze outcomes of customer behavior trends and execute data-driven strategies as it relates to future campaign implementation.▪ Established a governance process by developing a structure around CARE (Customer Action Recommendation Engine); a data driven tool that makes recommendations to inform decision-making.▪ Created a process document utilizing RACI matrix in order to define project responsibilities and ensure accountability among 18 members of the CARE governance committee.

Charlotte, North Carolina Area

As a Lead Data Analyst, I identified and led the implementation of improvement initiatives that streamlined business processes. Additionally, I was responsible for identifying and mitigating risk during rollout, and ensured all KPIs were integrated with upstream and downstream processes and procedures. My contributions include:▪ Automated internal requests process for company website, streamlining the process from 16 hours to 30 minutes per week.▪ Created a SharePoint site, videos, and process documents to ensure operations were in alignment with business strategies. ▪Developed Google Analytics dashboard and defined four KPIs (awareness, interests, lead, and acquisition) to measure campaign success.▪ Designed a campaign initiation tool for automating the evaluation of KPIs; oversaw training and launch of the new tool and pilot program to identify and fix potential issues before company-wide implementation.

Charlotte, North Carolina Area

At Duke Energy, I proved instrumental in completing the Nuclear Organization's Excellence in Cost Management Program, training leaders to apply Lean Six Sigma methods in order to facilitate continuous process improvement and capture cost savings. ▪ Led teams in large project management and long-range planning to support six nuclear sites; trained managers in analyzing processes to improve efficiencies and capture more than $556K in cost savings. ▪ Cut average cycle time from 60 days to 48 hours at Kings Mountain facility by reengineering contractor release process. ▪ Aligned the organization’s Lean Practitioners in support of data gathering and project execution.

Charlotte, North Carolina Area

At Mecklenburg County Government, I managed a 20-person team in improving organizational development and change management processes. In this role, I served as Project Lead for county programs using Lean Six Sigma to effectively define, develop, and implement opportunities that focused on the elimination of process waste and reduction in variation. Additionally, I built a change management and continuous improvement framework to support strategic alignment to future process improvement initiatives. Highlights include:▪ Led implementation of a $1M+ document management project that impacted 350 youth/family services employees. ▪ Captured $1.8M+ in cost savings and lifted efficiencies by testing automated field social work using mobile technology.▪ Digitized record process to move, store, and scan three onsite record rooms, equaling six million images.▪ Developed and facilitated training on effective leadership and change management for 50 supervisors. ▪ Directed project to transition the department into a fully digital process and implemented change across five different locations resulting in improved organizational effectiveness. ▪ Spearheaded vendor selection process for new CRM tool in order to increase operational efficiency.

I was charged with designing and managing Lean Six Sigma projects at EmblemHealth. Additionally, I managed data collection and statistical analysis processes to improve campaign design, optimization tactics, and capture required regulatory agency reporting. My achievements include:▪ Optimized marketing programs to lift number of women responding to reminders for regular health screenings by 33.5%.▪ Developed Lean Six Sigma training and mentorship programs to increase Green/Yellow Belts in the company. ▪ Implemented process monitoring tools and metrics to measure campaign effectiveness.▪ Performed stastical analysis and created a regression model to identify factors impacting patients’ decisions to schedule appointments.

At ICON, I managed multiple Lean Six Sigma business process improvement initiatives, supporting quality of pharmaceutical clinical trial operations. I was also responsible for the creation and facilitation of all Lean Six Sigma Green Belt training programs for senior managers. Additionally, I provided ongoing improvement project mentorship to support Six Sigma Green Belt employees.

Greater New York City Area

Advanced through progressively responsible roles to lead multiple strategically-oriented Six Sigma initiatives within $560B financial services provider. My contributions include:▪ Spearheaded business process evaluation, modeling, reengineering, and rollout to drive productivity, control costs, and propel revenue. ▪ Utilized ongoing business initiatives to introduce and implement a project management framework enabling improved planning, risk management, cost control, and on-time delivery. ▪ Collaborated with partners and third-party vendors to implement new solutions.

Master Of Business Administration (M.B.A.)

Bachelor Of Business Administration - Bba