• Collaborated with department managers to assess, develop, implement, and monitor staff training programs, ensuring compliance with mandatory requirements.• Actively contributed as a member of the Kendal at Ithaca Management Team to foster a collaborative work environment that promoted teamwork and offered development opportunities to staff at all levels.• Assisted in various Human Resources functions, including recruitment, employee safety, and performance management, to enhance the overall culture of Kendal at Ithaca.• Developed and delivered comprehensive training programs to address the specific needs and expectations of departments, enabling employees to excel in their roles.• Proactively identified opportunities for workforce development and engaged in continuous improvement efforts to enhance employee performance and satisfaction.• Implemented effective strategies to enhance employee engagement and foster a positive work environment.• Collaborated with cross-functional teams to ensure seamless coordination of training initiatives and alignment with organizational goals.• Utilized strong communication and interpersonal skills to build relationships with employees and facilitate a culture of open communication and feedback.• Stayed abreast of industry trends and best practices in workforce development and engagement to bring innovative ideas and approaches to the organization.

• Conduct recruitment efforts for all positions in the Health Center, including writing and placing recruitment advertisements and representing the organization at community and college job fairs.• Plan and conduct new employee orientation programs to instill a positive attitude toward Health Center goals and values.• Provide employee relations counseling to foster a positive work environment and address any concerns or issues raised by employees.• Serve as a member of the Health Center's negotiating team in labor relations activities.• Coordinate and deliver management training programs, including collaborative interviewing and hiring techniques, proper documentation of workplace incidents and infractions, safety protocols, and mandatory training such as sexual harassment prevention.• Oversee the maintenance of personnel transactions, including hires, promotions, transfers, performance reviews, terminations, and the tracking of related statistical information.• Collaborate with the Health Center's management team to resolve employee issues, providing guidance on improvement, development, and disciplinary matters.• Train managers on effective coaching and disciplinary practices, scheduling conferences with employees, and facilitating the resolution of employee issues and concerns.• Prepare employee notices and documentation related to counseling, work improvement plans, and disciplinary proceedings.• Develop and maintain a Staffing Plan for the Public Health Department and the Nursing Facility.

• Conduct meetings with new hires, ensuring completion of required documentation for onboarding process.• Review department policies, rules, and fringe benefits with new employees, facilitating their understanding of organizational guidelines and expectations.• Prepare Report of Personnel Change forms for employee updates, such as promotions, transfers, or terminations.• Maintain accurate and up-to-date personnel files for all employees, ensuring compliance with record-keeping requirements.• Assist in the preparation of disciplinary actions and letters, following established protocols and guidelines.• Provide necessary documentation for unemployment claims and support with any grievance-related matters.• Compile quarterly and annual reports to track employee status, including changes in personnel, and monitor benefits administration.• Collaborate with relevant stakeholders to ensure accurate and timely reporting of personnel data.• Support HR team with various administrative tasks and projects as needed.

• Oversee all business functions for a 48-bed facility, ensuring efficient and effective operations.• Obtain authorizations and track services for residents, facilitating accounts receivable billing processes.• Collect documentation and process incoming residents, addressing any financial inquiries from their families.• Develop strong relationships with resident family members, third-party Medicaid consultants, and insurance companies to ensure timely payments.• Collaborate closely with accounts payable, coding and submitting vendor invoices, maintaining petty cash, and monitoring spending against the established budget.• Conduct thorough vetting of potential candidates for employment, reviewing and organizing all paperwork at the time of hire.• Provide employees with comprehensive benefits information, serving as a resource for their inquiries.• Serve as a backup for payroll administration, ensuring accurate and timely processing.

• Collaborate closely with a third-party Time & Attendance IT to learn and customize software to meet corporate-wide needs.• Set up and provide training to multiple sister nursing homes during the transition to a standardized process and new scheduling program.• Offer over-the-phone troubleshooting support to sister facilities regarding the Time & Attendance scheduling system.• Create and maintain nursing employee schedules for a 160-bed facility, ensuring optimal coverage and efficiency.• Conduct daily checks of timesheets to identify missed punches, lack of breaks, theft of time, and slippage, promptly reporting any abuses to the Director.• Manage call-offs, document absences, and address poor attendance issues as necessary.• Collaborate with human resources to develop hiring plans, maintain position control, and participate in discussions about potential hires.• Obtain and accurately document employee availability to facilitate scheduling processes.• Organize and input employee time-off requests, ensuring appropriate coverage and maintaining accurate records.• Foster positive relationships with staff members, maintaining a professional and outgoing attitude.

• Efficiently complete payments and maintain expense control by receiving, processing, verifying, and reconciling invoices.• Ensure the accuracy of vendor accounts by reconciling monthly statements and related transactions.• Audit recorded entries and verify documentation for petty cash processing.• Apply strong attention to detail, thoroughness, and organizational skills to ensure accurate and reliable accounts payable processes.• Utilize analytical skills to analyze information, identify discrepancies, and resolve issues in a timely manner.• Demonstrate proficiency in accounting principles and practices to accurately process and manage accounts payable.• Build and maintain effective vendor relationships, ensuring prompt and accurate payment processing.• Leverage PC proficiency to utilize accounting software and other relevant tools for efficient and accurate accounts payable tasks.• Utilize problem-solving skills to address and resolve issues related to invoices, payments, and vendor inquiries.• Contribute to employee training, providing guidance on accounts payable processes and best practices.• Exhibit strong data entry skills to accurately enter and maintain financial records.• Apply general math skills to perform calculations, reconcile accounts, and analyze financial data.

• Showcase exceptional organizational skills, effectively prioritizing workload and multitasking in a fast-paced environment while maintaining keen attention to detail.• Drive marketing and sales efforts, promoting and selling bank products and services to potential customers.• Assess the needs of existing customers and cross-sell additional products and services to meet their financial requirements.• Exhibit proficiency in policies, procedures, products, and services related to teller and new account transactions.• Actively participate in sales and marketing activities, contributing to the achievement of branch sales goals and objectives.• Adhere to branch security procedures, ensuring customer confidentiality and privacy are protected.• Contribute to building a strong team and maintaining a professional work environment through effective communication and collaboration.

• Collaborate with volunteers to empower and develop them for fundraising activities and other events, fostering strong relationships and maximizing their potential.• Strategically work with volunteer committees to plan and execute effective fundraising events, providing necessary resources, organization policies, and best practices.• Coordinate with other staff partners to integrate mission programs into all fundraising activities, ensuring alignment with the organization's goals and objectives.• Actively participate in ongoing staff education and development opportunities at the local, division, and national levels, staying up-to-date with industry trends and best practices.Achievements: o Successfully met pacesetter benchmark goals for the largest assigned event, demonstrating exceptional fundraising capabilities. o Exceeded year-to-date income targets in all events, showcasing strong fundraising and revenue generation skills. o Secured new sponsorships, expanding the organization's support network and financial resources. o Recruited future event chairs, fostering long-term volunteer engagement and leadership development.

• Successfully secure new volunteer team leaders and establish and maintain strong relationships to meet target team goals, leveraging community contacts, prospecting, and cold calling.• Prepare and deliver compelling field presentations to prospective and current volunteers, inspiring and educating them on maximizing their fundraising potential using available tools.• Assist staff with logistics for the Kick-off Breakfast (600 attendees) and event planning for a 9,000-participant event.• Collaborate with the Director on event record keeping and tracking, contribute to the development of a local newsletter, and recognize staff achievements for meeting goals.• Provide support with database management and conduct call guide training to enhance staff performance.• Work in collaboration with ACS Staff and New York State Union of Teachers (NYSUT) representative to define participation, encourage recruitment within their structure, and enhance fundraising efforts.Achievements:o Exceeded the team leader goal by 26% in 2008, demonstrating strong leadership and recruitment abilities.o Developed and maintained a successful relationship with the multi-site flagship NYSUT, contributing to their achievement of surpassing their fundraising goal of $100,000 in 2010.

• Conducting 180 warm calls per day to current Paychex clients, strategically upselling them on additional services such as retirement and FSA benefit management services.• Collaborating closely with on-the-ground local salespeople who meet with clients in person, ensuring a coordinated and comprehensive approach to client engagement and upselling efforts.• Presenting and explaining the features and benefits of Paychex products and services to potential clients, effectively addressing their needs and maximizing upselling opportunities.• Maintaining a strong knowledge base of all Paychex products and services, staying informed about new offerings and enhancements.• Collaborating closely with the management team and local sales representatives to ensure individual and departmental sales goals are met, working together towards achieving organizational targets.