• Develop and execute creative marketing strategies and campaigns in collaboration with the junior design team and account executive.• Lead the creative direction and concept development for all visual and artistic aspects of marketing materials, including digital ads, social media content, videos, and print.• Collaborate with cross-functional teams, including copywriters, designers, and account executives, to ensure cohesive and impactful visual communication.• Stay up to date with industry trends and emerging technologies, market trends, consumer preferences, and competitor activities to identify new opportunities and apply them to enhance the creative output and marketing strategies. • Oversee and mentor a team of junior designers, providing guidance, feedback, and creative direction.• Manage multiple design projects simultaneously, coordinating with clients, account executives, and team members to meet deadlines and project goals.• Design visually striking digital assets including web graphics, social media banners, and email templates to enhance online presence.

• Collaborate with various clients independently as a Graphic Designer to develop and design a captivating brand identity for small businesses• Working one-on-one with clients to fully understand their company's mission and goal(s) while thoroughly educating and guiding them through the design and/or social media process• Commonly provide hand-drawn illustrations before using Photoshop and/or Illustrator to manipulate and enhance designs• Analyze active competitors of the clients to identify and implement strategies that would increase site engagement and traffic• Develops and implements a brand style guide for the client that presents all chosen logos, color schemes, patterns, icons, typography, font pairings, etc. as well as branding and marketing strategies that were discussed during the project• Assists in developing and maintaining client project budgets

• Provided comprehensive administrative support for all staff and the owner• Supported complex, deadline-drive operations, and resolved issues• Functioned in place of the Office Manager in her absence• Spearhead clientele bookings and calendar management• Managed high volume telephone, emails and live chat communications• Profound knowledge of all services and products utilized by all of the clinic’s professionals• Utilized excellent communication and customer service skills to visitors• Completed daily reports for various information such as sales, referrals, and staff hours.• Assisted in creating campaigns, including brainstorming ideas, proposing metrics and creating social media plans• Creating digital content daily for social media based on campaigns in place and the media marketing calendar, boosting online sales and bookings by 7% in 2021

• Oversaw and managed a team of 15 to 20 employees during two upper managerial transitions• Developed and wrote an operational training manual for two New York City bakery locations that the company ultimately adopted for new hire training procedures as of 2019• Provide recognition of accomplishments and offer constructive counseling when necessary• Handle large phone call volume as well as e-mails• Managed packaging of product and displayed products in store windows to attract more customers to store

• Manage and provide general support to two-to-three executive persons office• Oversee scheduling, calendar management and assembling presentation packets for enrollment meetings• Receives and processes client requests and reviews documentation for routine policy changes, additions, deletions, renewals or cancellations• Excellent organizational and time-management skills to handle multiple tasks and prioritize effectively