The project aimed at the implementation of a comprehensive LOS audit trial and also to enhance the LOS system.Responsibilities:• Collaborated with cross-functional teams to gather and document business requirements for the Loan Origination System (LOS).• Produced comprehensive Business Requirement Documents (BRD) and Functional Requirement Documents (FRD) to define project scope and objectives.• Facilitated Joint Application Design (JAD) sessions to ensure clear communication of project goals and expectations.• Worked on various project methodologies, including Agile and Waterfall, adapting to the project's specific needs.• Collaborated with stakeholders to create data visualizations, offering insights into LOS performance and user experience.• Created user stories to effectively communicate business needs to the development team during Agile development cycles.• Performed data analysis to identify trends, anomalies, and opportunities for process improvement within the LOS.• Assisted in the identification and resolution of data-related issues affecting the Loan Origination System.• Conducted regular reviews and updates of business and functional requirements to adapt to changing business needs.*Encompass *Calyx Point *Ellie Mae *Byte Software

The project was to maintain and upgrade the Loan Servicing System and improve the bank's mobile banking system by updating features and providing easy banking options as offered by the online portfolio system. The addition of Loan applications online via mobile or web banking was enhanced to meet customer needs. Responsibilities: • Collaborated with cross-functional teams to gather and document business requirements for loan origination system enhancements and upgrades.• Facilitated Joint Application Development (JAD) sessions to elicit stakeholders' input and ensure alignment with business objectives.• Authored comprehensive Business Requirement Documents (BRD) and Functional Requirement Documents (FRD) to define project scope and objectives.• Implemented Agile and Waterfall methodologies to adapt to project needs and timelines.• Collaborated with technical teams to enhance data visualization tools for improved reporting and decision support.• Maintained clear and open communication channels with stakeholders to address concerns and provide regular project updates.• Conducted data analysis to identify trends, bottlenecks, and opportunities for process improvement.• Worked closely with compliance and legal teams to ensure loan origination processes adhered to industry regulations and bank policies.• Monitored project progress, identified bottlenecks, and recommended solutions to ensure on-time and within-budget project completion.• Supported business strategy by providing data-driven insights and recommendations for LOS enhancements.• Assisted in developing key performance indicators (KPIs) for LOS to measure system effectiveness*Mortgagebot *MortgageHippo *Floify *LendingQB *Blue Sage

The project aimed at the enhancement of Digital Customer Onboarding and Integration with Credit Scoring API. I analyzed and documented the requirements for enhancing the digital customer onboarding process within the LOS and also integrated with the third party for the credit scoring API into the LOS. Responsibilities: • Conducted the analysis and documentation of Loan Origination System (LOS) requirements, ensuring alignment with business objectives.• Developed comprehensive Business Requirement Documents (BRD) and Functional Requirement Documents (FRD) to support LOS enhancement projects.• Facilitated Joint Application Development (JAD) sessions with cross-functional teams to gather and refine project requirements.• Managed the Agile and Waterfall methodologies, adapting to project-specific needs to ensure successful project delivery.• Acted as a key liaison between business stakeholders and technical teams, fostering effective communication and collaboration.• Evaluated existing LOS processes and identified areas for optimization and efficiency improvement.• Participated in business process modeling and redesign to streamline workflows and enhance operational efficiency.• Collaborated with compliance teams to ensure LOS enhancements adhered to industry and regulatory standards.• Conducted root cause analysis to resolve LOS system issues and provided recommendations for system improvements.• Formulated and executed robust test cases to validate LOS enhancements, covering functional, regression, and integration testing.• Experienced in defining and documenting User Stories, ensuring they were clear, concise, and actionable.• Participated in User Acceptance Testing (UAT) efforts, collaborating with end-users to validate system functionality and usability.*Calyx Point *Ellie Mae *Byte Software *Mortgagebot *MortgageHippo