• Inspire, motivate, and mentor team members to elevate performance and job satisfaction, fostering a vibrant local office community.• Partner with leadership to ensure comprehensive development of team members.• Assess training needs and propose cutting-edge solutions to enhance team competency and knowledge.• Coach team members to achieve exceptional service levels and individual goals.• Execute timely and thorough performance evaluations, driving impactful feedback collection.• Champion and contribute to strategic recruiting initiatives.• Collaborate with leadership on the design and execution of high-impact strategic initiatives.• Spearhead projects focused on advancing knowledge within Operations.• Innovate and drive process improvements, automations, and redesigns.• Cultivate strong relationships with internal clients and counterparts to boost performance and ensure seamless communication.• Engage in global initiatives and high-profile projects.• Oversee operations, propose transformative improvements, and optimize team performance.• Ensure continuous feedback loops and monitor satisfaction levels for portfolio innovation.• Strategize workforce management, including backup coverage and task distribution during peak periods.• Conduct rigorous quality checks, track performance metrics, and review KPIs for continuous improvement.