Serve as the primary help desk technician, handling incoming calls, emails and tickets from clients | Prioritizing incoming tickets based on severity, impact, and urgency | Providing step-to-step guidance and instructions to clients | Investigate and troubleshoot complex issues related to Windows Server, O365, Azure, Active Directory, Networking, Firewall Management, VMware, and other IT infrastructure components | Utilize remote access tools to provide remote assistance and resolve technical problems | Escalate tickets to higher level technicians or external vendors when necessary, ensuring approriate support is provided | Collaborate with team members to share knowledge, troubleshoot challenging issues, and improve overall service delivery | Maintain accurate and detailed records of client interactions, actions taken, and resolutions provided in ticketing system | Proactively identify recurring issues and provide recommendations for process improvements and knowledge base articles

Manage internal business systems and ensure data entered in each system is accurate | Using ERP System | Installing and configuring software, hardware & networks | Monitoring system performance and troubleshooting issues | Experience with databases, networks (LAN, WAN) | Experience in using the Ticketing tool ServiceNow & Genesis (ESHA cloud services) | Develop new PLUs and NFT labels | Maintain existing PLUs and NFT labels ensuring they are accurate and formatted consistently | Ensure label design meets labeling regulations | Complete weekly inventories and enter purchase orders | Analyze our current customer base and make recommendations based on customer needs | Perform any other duties as assigned

Conducted comprehensive market research to identify potential clients, competitors and industry trends | Build and maintained relationships with key industry stakeholders, partners, and potential clients through networking events, conferences, and meetings | Collaborate with cross-functional teams, such as marketing, sales, and product development, to align business development efforts with overall company goals | Identifying new business opportunities | Design and develop strategic development plans | Merchandises account activities.

Responsible for handling all inbound and outbound calls from and to customers | Collect and manage information with data entry, investigation, and resolution for incoming problems | Product knowledge with strong analytical and organisation skills.

Manage day-to-day loading and unloading of freight throughout the warehouse utilise propane-powered forklifts and digital freight scanners | Organise loading/unloading equipment expediting freight movements using PIT machines.

Leading a team of 5 people ensuring the tasks were done in a time efficient manner | Monitored and maintained stock levels operating standard operating procedures |Making reports for next shifts availability of workplace duties | Handled technical issues with the system with supply chain management | Cycle counts the stock availability, along with shipped and receiving products in the store | Followed correct processes and procedures by ensuring the best customers service to all the customers | Handled cash transactions at the till (counters) service.

Helped patients with personal care and hygiene | Use of communication and interpersonal skills considering the best interests in patients | Joined leisure activities with providing a friendly environment for the patients.