• Foster and manage high-value client relationships within diverse industries (e.g., Healthcare, FMCG, Technology)• Spearheading business, and revenue operations globally across North America, APAC,MENA• Deep dive into client needs to identify the most suitable expert from The Expert Insight's global network of 10,000+ professionals.• Oversee project execution, ensuring seamless connections between clients and advisors across various service offerings (Phone Consultations, Market Research, In-Person Meetings).• Drive client satisfaction by exceeding expectations on project timelines and deliverables.• Proactively identify new business opportunities by understanding client challenges and matching them with The Expert Insight's capabilities.Key Achievements:• Increased client retention rate by 15% through personalized service and effective communication.• Secured partnerships with 3 new Fortune 500 companies within the first 6 months.• Streamlined project onboarding process, resulting in a 20% reduction in project turnaround time.

• Managed a large and diverse portfolio of clients across FMCG, Fintech and BFSI sectors• Curated brand and product enhancement campaigns resulting in increased visibility, growth and revenue for the firm• Performed a full analysis of the campaign performance post-execution via viewership data and analytics reports• Awarded ‘highest achiever of the year’ in fiscal year 2020/21 for delivering 20% more than the target revenue • Helped clients to promote their brands and improve their market positioning across digital and offline platforms• Handled business development by networking and building lasting strategic relationships with new and existing clients• Conducted competitor analysis so as to stay proactive and implemented appropriate strategies to increase market share• Facilitated knowledge sharing across teams by delivering highly localized messages, experiences and consumer insights• Responsible for budget forecasting, revenue analysis, tracking investments and return-on-investment (ROI) using Excel

Serviced major advertisers in the west region.Was accountable for 60% of total network's revenue.Sold ad space for all the channels in the network (9XM,9X Jalwa,9X Tashan and 9X Jhakkas).Provided brand integration solutions to advertisers.Provided exposure on traditional medium (television) for advertisers and enhanced the campaign viewership via digital presence of the network.Worked on 360 degree approach for the client to achieve utmost viewership through our medium.Prepared presentation on Power point for internal and external network communication and network pitches.Delivered campaigns in the nick of time in order to adhere to the tight timelines of the client.Understood the campaign goals and provided solutions to garner maximum viewership.

Worked towards launching and rebranding of ZEE Studio into &FLix.Sold advertising space in &Prive as well .Acquired major sponsors and exclusive partners during the rebranding of &Flix.Both channels belonged to the niche category hence the clients advertising on our platform were niche as well.Collaborated with marketing, operations and research team for smooth transition during the rebranding.

Managing enterprise risk management and business continuity planning while working for risk management department.Performing surveillance audit of ISO 22301 and implementation of ISO 31000.Facilitating the process of identifying key business risk for the company/regions and branches.Liaising with peer functions for obtaining the mitigation plans identified by the exercise.Coordinating with the concerned individuals/teams for updating mitigation plans for managing the identified risk.Performing gap analysis to identify the difference in current ERM practice and defined standard ISO 31000.Extending support in conducting the final assessment for implementation.Interacting with the concerned individuals/teams to identify the challenges/issues faced by them; streamlining operations of process of risk register, i.e., roll out, review and monitoring.Revamping the existing risk register and rolling out the revised risk register to respective teams at HO/RO/PC.Contributing in managing and monitoring the revised risk register at defined intervals.Managing various activities like reviewing the processes, identifying risks and testing the controls for HO functions to identify the operating effectiveness of controls.Reviewing the corporate & functional risk appetite parameters in coordination with the concerned functions.Coordinating with the Risk Officers and updating them about risk management initiatives and activities for further dissemination to their respective teams' significant accomplishments.Successfully completed training for ISO 31000.Was a part of making the organization ISO 31000 and ISO 22301 compliant.implemented process enhancement initiatives through measures such as building of Risk register, functional risk appetite, and Risk control self-assessment (RCSA).UAT testing for operational Risk management.