*Training Delivery & Content Development: Conduct training sessions and develop materials on Flipkart's customer support processes.*Performance Evaluation & Improvement: Assess trainees' performance and implement improvement initiatives.*Process Optimization: Identify and implement process improvements to enhance efficiency.*Quality Assurance & Compliance: Ensure adherence to quality standards and compliance requirements.*Knowledge Management: Maintain a knowledge base and… Show more *Training Delivery & Content Development: Conduct training sessions and develop materials on Flipkart's customer support processes.*Performance Evaluation & Improvement: Assess trainees' performance and implement improvement initiatives.*Process Optimization: Identify and implement process improvements to enhance efficiency.*Quality Assurance & Compliance: Ensure adherence to quality standards and compliance requirements.*Knowledge Management: Maintain a knowledge base and document training materials.*Stakeholder Collaboration: Collaborate with cross-functional teams and stakeholders. Show less

*Short-haul destinations - Dubai, Bali, Singapore, Maldives, Mauritius, Malaysia, and Thailand*Develop and deliver comprehensive sales training programs for international holiday packages.*Evaluate sales representatives' performance and provide targeted coaching for improvement.*Conduct product knowledge and sales skills training sessions to enhance effectiveness.*Identify process optimization opportunities and share best practices among the sales team.*Train sales… Show more *Short-haul destinations - Dubai, Bali, Singapore, Maldives, Mauritius, Malaysia, and Thailand*Develop and deliver comprehensive sales training programs for international holiday packages.*Evaluate sales representatives' performance and provide targeted coaching for improvement.*Conduct product knowledge and sales skills training sessions to enhance effectiveness.*Identify process optimization opportunities and share best practices among the sales team.*Train sales representatives on customer engagement techniques and relationship building.*Stay updated on market trends and competitor offerings to incorporate into training content.*Collaborate with sales leadership and stakeholders to align training initiatives with business goals. Show less

• Office administration for Lucknow office. Being a point of contact for all the staff, providing administrative support, and managing their queries. • managing office stock, preparing reports (Expense and budget), and organize company records. • Assisting with the sales, board meetings • Monitoring and maintaining office equipment, inventory supplies; orders replacement supplies as needed • updating office policies and procedures • Scheduling company calendar and updating as needed •… Show more • Office administration for Lucknow office. Being a point of contact for all the staff, providing administrative support, and managing their queries. • managing office stock, preparing reports (Expense and budget), and organize company records. • Assisting with the sales, board meetings • Monitoring and maintaining office equipment, inventory supplies; orders replacement supplies as needed • updating office policies and procedures • Scheduling company calendar and updating as needed • Organizing conference room scheduling, equipment, and cleaning • Coordinating building and maintenance issues for general repair (heating and air conditioning, security, etc.) and updating (carpet cleaning, painting, etc.). • Organizing special functions and social events • Purchasing computers, printers, supplies, and other equipment • Preparing correspondence, documentation, or presentation materials • Assisting other departments (such as financial department or HR) with administrative or clerical support Show less

• Taking care of Room Inventory • Handling Payments and vouchers • Supervising Check-in and check-outs • Taking care of Guest Relation activities • Keeping updates on all hotel products, services, pricing & promotional offer. • Assisting with Morning Reports • Ensuring all relevant paperwork has been completed in order for a smooth hand -over at the end of the shift.

*Handled hotel reservations and inquiries with personalized customer service.*Managed customer feedback and complaints, ensuring timely resolution.*Took care of payments from guests and updated guest accounts accurately.*Merged duplicate guest accounts to maintain data integrity and accuracy.*Audited reservation calls and emails to maintain quality standards for the quality team.*Updated guest loyalty points based on reservation activity to ensure accuracy in loyalty program… Show more *Handled hotel reservations and inquiries with personalized customer service.*Managed customer feedback and complaints, ensuring timely resolution.*Took care of payments from guests and updated guest accounts accurately.*Merged duplicate guest accounts to maintain data integrity and accuracy.*Audited reservation calls and emails to maintain quality standards for the quality team.*Updated guest loyalty points based on reservation activity to ensure accuracy in loyalty program benefits.*Ensured the guarantee of reservations, maintaining booking integrity and guest satisfaction.Managed reconfirmation of reservations and implemented upselling techniques to enhance revenue.*Engaged in hardcore selling and cross-selling while collaborating closely with the Sales team to maximize revenue opportunities. Show less

*Rotated through various hotel departments to gain hands-on experience in hotel operations, including front office, housekeeping, and food & beverage.*Assisted in daily operational tasks, including guest services, room inspections, and event coordination.*Participated in training programs to develop skills and knowledge in hospitality management.