Meghan Boyd Email & Phone Number

Wayland, Massachusetts, United States

Wayland, Massachusetts, United States

• Technical project management for professional service & consulting group specializing in search engine solutions. • Collaborates with customer stakeholders and works among cross-functional teams through the entire project lifecycle.• Documents all projects and products including wireframes, workflows, architecture diagrams and more using Miro, Google Drive, and Confluence (Atlassian).• Acts as product manager and scrum master for internal development projects.

• Lead role within the Technical Product Management group managing the full product lifecycle using agile practices.• Played a strong role in feature design, requirement definition, testing and documentation, and release and worked closely to support Engineering team during technical design and implementation phase.• Acted as liaison between the Engineering team and the Sales, Product, and Marketing teams to manage internal and client expectations.• Per release cycle: Demonstrated and trained staff on new features, created documentation and release notes, and updated the public customer help center.• Triaged and provided technical support for customer reported issues, including documentation, troubleshooting, escalation to the engineering team, and testing of necessary fixes before release to customers.• Created an internal knowledge base of product documentation and reference material and worked with the Quality Assurance team to establish and document expected behaviors and standards for new and existing features.

• Tested Keeeb web application as first-time user and worked with Product team to define gaps in user experience and function.• Documented search functionality and relevancy as first time-user and worked with the Search AI team to identify areas that were inconsistent or needed improvement.• Thoroughly tested newly implemented search features and provided objective user feedback to the Product and Search AI teams.

Providence, Rhode Island

• Fully responsible for the day-to-day administrative needs of the museum including all public communication, data management, financial bookkeeping, museum membership programming, supervision of visitor experiences, social media management, and more. • Proactively consulted with similar institutions such as Providence City Archives and RI State Archives to establish a framework for a institutional digital repository.• Special projects included working with curatorial staff to develop and install new exhibits; the cataloging of new museum acquisitions; and continued organization of current assets.

Varied

• Utilizes Adobe Creative Cloud to provide print & web design and digital photography services. Also participated in set building and creative styling for product photoshoots.• Clients include Los Andes Restaurant, Ross-Simons/Luxury Brand Holdings, Fresh Foraged Designs.• Donated services for non-profit organizations such as The Stephen Hopkins House, 1199 SEIU, and more.

Cranston, Ri

• Leader for Whole Body department (supplements, beauty, body care, gifts)• Managed all aspects of store teams usually consisting of 8-12 people, including: interviewing, scheduling, yearly performance reviews, corrective actions, department finances, training and coaching for all staff. • Cultivated and grew relationships with over 70 different vendors. Scouted out new local products and vendors. Worked with vendors to provide product training, pop-ups, and special in-store deals.• Created aggressive purchasing and merchandising that transformed department sales from being ranked 13th in region (out of 38 stores) to a Top 3 store that routinely ranked highest in sales.•Worked with Northeast regional Whole Body team to develop plan-o-grams, product mixes, and standardized department layouts.

Providence, Rhode Island Area

• Buyer for Supplements responsible for inventory, product mix, purchasing, and category finances.• Pushed sales in an already high-performing store to a nationally ranked level.• Department layouts and product mixes created by me became models to be adopted on a regional and national level. • Created formalized best practices for other teams in the region at the request of Northeast Regional Whole Body Team as a way of sharing proven formula for success during sales events..• Success in this position required a mix of product knowledge, shopping habits, marketing approaches, and a focus on customer interaction.

Providence, Rhode Island Area

• Specialty position specific to this location designed to provide extremely in-depth customer service. • Explored new product lines and ordered specialty products not typically stocked as requested by customers. • Conducted highly personalized one-on-one guided shopping experience for customers and developed a comprehensive demo and sampling program of products.

Greater Philadelphia Area

• General office duties including maintaining of filing systems, data entry of employee information and the processing of payroll. • Assisted in hiring over 2000 door-to-door census employees and coordinated gradual offboarding as work in key neighborhoods was completed.

Master Of Library & Information Science - Mlis, Information Retrieval & Digital Media, Summa Cum Laude

Certificate, Graphic Design & Print Media

Bachelor Of Arts - Ba, History & Art History, Summa Cum Laude

Activities and Societies: History Honor Society Winner: Senior Award, Art History