Meghan Cahilly Email & Phone Number

Clifton, Nj, Us

Eagle, Id, Us

-Principal responsibility for user support and resolution of user help requests-Create and maintain training materials and user documentation for software applications-Modify and maintain standard reports, dashboards, and list views-Support development standard configures for Sales Cloud, Experience Cloud, Consumer Goods Cloud and Service Cloud applications-Support maintenance of database for integrity and accuracy including cleansing and duplicate record management.-Support maintenance of Salesforce security including roles, profles, sharing rules, workflows, and groups- Act as conduit for end user feedback about applications-Support maintenance of implementation materials and processes for implementation of software applications

Chicago, Il, Us

o Implemented Salesforce customizations, including new fields, layouts and objects. o Developed and maintained reports and dashboards. o Created and maintained flows and validation rules. o Handled the mass uploading, updating, and deleting of records. o Manage Salesforce users, profiles, roles, permission sets, and other administrative duties. o Documentation of user stories and bugs utilizing Azure Devops

North Bergen, Nj, Us

o Ensures the company receives payments for goods and services, and records these transactions accordingly o Handle the timely creation and application of credits for returned goods o Charge & Post credit card transactions as well as post check and wire deposits o Review AR aging reports for clients and make sure that all new invoices are sent to customers in a timely manner and that payments are followed up on o Reconcile accounts, resolve discrepancies with customers and issue the appropriate charges, credits, or refunds o Create remittances monthly for clients, providing a full break down of all transactions on their account o Track return shipments and ensure the warehouse returns team has all required information to process units into stock o Prepare all cash receipts for customers records o Set up payment plans upon customer request o Proactively established positive relationships with clients and their customers resulting in an easier payment collecting process

Bronx, Ny, Us

• Created straightforward PowerPoint presentations and worksheets to effectively teach both novice and intermediate photography student’s basic skills and techniques in the art of photography • Fostered confidence in students through execution of knowledge by capturing and discussing images in the garden • Taught several levels of photography including: Fundamentals of Photography, Beyond the Fundamentals, Botanical Portraiture, and Photographing Garden Critters.

Chicago, Illinois, Us

•handled all return and exchange processes for customers and de-escalated customers problems both over the phone and in store •Lead the front-end team in meeting business goals, driving a flawless consumer experience, and maintaining an immaculate store front •Trained new employees in operational tasks to create a pleasant, clean, and easy-going shopping experience for our consumer •Regularly multitasked between interacting with our daily clientele, communicating with the staff, and problem-solving for any technical or personal issue that arose •Handled all communications for customers regarding their online orders and shipments •Tracked orders and shipments for customers •Accurately counted, handled, and balanced cash and tills