• Process customer returns, including creating a credit memo and refunding payment. Assist sales with the rebooking process if necessary. • Review customer purchase orders to ensure they meet the seven company requirements before releasing in multiple web based booking platforms. If they do not meet the requirements provide guidance to Sales on the necessary revisions. Provide daily guidance to overseas credit analysis team. • Print customer invoices from Oracle ERP and prepare for mailing to customer’s purchasing on Net 30 terms. • Prepare credit reports for large dollar orders using data from Dun and Bradstreet to be reviewed and approved by upper management. Prepare a summary of customer's previous payment history for review.• Assist accounts receivable team to ensure past due balances are no longer outstanding before releasing new orders. • Research customer disputes to determine possible errors in processing and issue revised invoices if necessary. • Review orders flagged by Unix based database or PeopleSoft for export compliance hold. Manually screen order in eCustoms database and release or forward to compliance consultant for further review as appropriate. • Audit travel reimbursement vouchers utilizing online banking and travel and expense reporting software.• Convert Unanet timesheet reports to Excel pivot tables for upper management on a monthly basis.• Process credit card transactions as needed and serve as primary backup for Cash Applications to ensure all incoming cash is posted on a daily basis.

• Helped support a team of between sixty and seventy sales representatives.• Responsible for entering and confirming new orders into Unix based database• Applied and enforced business standards to the contract sales terms. • Audited completed orders to ensure accuracy of the customer’s purchased service. • Update warranty information to ensure the information in our database matches that in the client’s database.

• Reviewed case histories entered into the Supplementary Process queue to ensure collectors took the appropriate step. If the appropriate step was taken processed the necessary paperwork to begin supplementary process proceedings. If it was not, removed case from queue and notified the collector of the correct step. • Confirmed and updated litigation department court schedule to ensure coverage by the staff lawyers and the coverage group for all court appearances. • Prepared sheriff's payments to be sent with requests for debtors to be served with notice of court proceedings; prepared and mailed payments for court fees to be sent with appropriate court documents.