•Efficiently manage time to meet grading deadlines and support class activities•Maintain strict data confidentiality in handling over 500 student records and information•Demonstrate proactive self-starter behaviors by assisting students independently and addressing inquiries effectively

•Memorize over 50 menu items and create personalized drinks for 70 to 320 customers per shift•Provide friendly customer service all while remaining calm during periods of high-volume periods of time•Help train new team members across different stations in the café, providing guidance on drink preparation and café operations

•Developed and maintained dashboards in Looker, providing tailored insights for different teams and optimizing data visualization•Pulled and analyzed daily performance reports from Yahoo, DV360 and Campaign Manager 360.•Created detailed performance analysis in Excel, including trend analysis, KPI tracking, and data visualization.•Responded to ad-hoc reporting requests, generating tailored reports to address specific performance metrics and campaign goals.

•Act as lead coordinator for Winter Carnival programming•Organize and execute campus events for the broader campus community•Oversee all programming/community outreach efforts on behalf of Hoofer Council

•Find key business incentives through voice of customer tool•Create and send research survey to over 16,000 customers and synthesize data to find actionable insights •Utilize SQL to explore and research various topics within company database