Meghan Dunham Email and Phone Number

Full stack developer for the Acuity Scheduling product.

• Provide email-based support to Acuity Scheduling customers with questions regarding account setup, troubleshooting of settings and integrations, billing, etc.• Member of the developer specialty support team as of June 2021, addressing questions specific to the Scheduling API, webhooks, etc.• September 2021 graduate of Code Camp, a 4-week long series of intensive classroom sessions covering Git, Python basics, creating Python web frameworks and virtual environments, and REST APIs, followed by a 5-day intensive hack week in which my teammate and I built a Chrome web extension that helps track ticket pace for support advisors.

• Relevant technical experience and general duties: Develop native Android and iOS apps focusing on productivity and organization. Complete testing and production submissions. Design and maintain company website.• Accomplishments: Handle all aspects of business including legal filing, accounting, marketing, etc.

• Relevant technical experience: Developed and maintained department-wide order reports and queries. Collaborated with manager and IT staff on system updates and improvements. • General duties: Entered wholesale orders. Confirmed logistics and submitted orders to warehouse for shipping. Resolved after-sales claims. Handled general customer services inquiries including order status, tracking, and stock availability. Maintained customer accounts. Mailed sales materials. • Highlights: Developed new procedures and trained employees. Managed swatch and catalog inventory. Reserved and monitored stock for scheduled furniture markets and shows.

(Employed on a temp-to-hire basis for Customer Service Representative performing position described above.)

• General duties: Provided general administrative support including reception and other general clerical tasks including filing, organizing, taking inventory, ordering supplies, etc. for various leading companies in the fields of staffing, consulting, architecture, etc.• Highlights: Successfully adapted quickly to working for various companies in extremely fast-paced and diverse environments.

• Relevant technical experience: Maintained queries for and generated monthly billing and financial reports. Restructured constants for entering client data in records software. Facilitated migration from paper to electronic health records.• General duties: Served as billing specialist. Audited medical charts for billing requirements. Submitted credentialing applications for student therapists. Documented staff meeting minutes. Assisted as needed with other administrative tasks including answering phones, greeting and checking out clients, new client intakes and scheduling. • Highlights: Developed improved billing procedural systems for both Medicaid and private insurance, resulting in clinic consistently being reimbursed for all entitled funds, averaging $3000-$5000 in monthly Medicaid payments.

• General duties: Provided personalized in-home organizing services including decluttering, sorting, and organizing of belongings.• Highlights: Built small business from the ground up, handling all aspects including financial, legal, marketing, and provision of services.

• Relevant technical experience: Facilitated transitions upon acquiring new lines of business and outsourcing; Formatted and interpreted billing reports and errors. Assisted information systems department with testing billing software updates.• General duties: Trained new team members. Developed standard procedure manual. Reviewed and corrected bill review exceptions and errors. Assisted supervisor with compilation of work volume reports, time studies and efficiency standards, and daily work plans.

• General duties: Processed bills related to workers’ compensation insurance claims, including medical, dental, vocational rehabilitation, claimant reimbursements, and legal.• Highlights: Consistently met and often exceeded keying requirements in efficiency, error percentage and quality audits. In October 2011 and May 2012 served as department representative in annual fundraising efforts for the organization Kids’ Chance, which included attending organizational meetings, monitoring fundraising events, communicating event information among employees, and collecting & maintaining records of money raised.

• General duties: Utilized a switchboard to receive and direct a high volume of incoming calls (in English and Spanish). Additional claims support duties including document processing, file copying, and submitting formal billing requests from providers.

• General duties: Served in a high-volume call center handling NC auto insurance customer service requests (in both English and Spanish) from independent agents and customers. Interpreted for agents as needed for Spanish-speaking customers.• Highlights: Consistently improved performance by reducing caller hold time, after-call work time, and overall call handle time while achieving outstanding scores in customer care. Reported customer concerns to upper-level management to improve customer care, which in one instance resulted in uncovering illegal practices at an agency that had affected numerous customers.