Meghan Frank, Mba Email & Phone Number

Greater Chicago Area

• Managed day-to-day operations for 25 properties with an approximate net value ofabout $15 Million of the Resort Property Lodging Department.
• Oversaw Property Management supervising, planning, payroll, onboarding and staffscheduling.
• Cultivated vendor relations, managed costs and revenues to include product, pricing,yield management and purchasing.
• Lead bi-weekly stand-up meetings regarding operational issues, public service outages,and addressed hot topic issues for the day amongst a staff of 11.
• Through continuous conflict resolution review and feedback on escalated issues,negative scores reduced by 5% resulting in greater guest satisfaction.
• Collaborated with housekeeping, maintenance and resort executives to ensure a safeand attractive experience for guests and employees.

Colchester, Vermont, United States

• Managed the operational efficiency and velocity of new business acquisitions, resultingin a 15% increase in efficiency for 50+ producers over 5 regions throughout theNortheast for all life, annuity, and brokerage lines.
• Modernized the policy submission process from a physical to an electronic platform,resulting in a 40% reduction in average submission time, and a 20% increase inmonthly and annual targeted revenue goals.
• Conducted analysis on the effectiveness of current training methods and introducednew interactive training modules on business retention, servicing procedures andelectronic policy submission success.
• Assisted agents with personal and sales marketing materials.
• Managed and communicated policy changes from National Life Group.
• Problem solved in-force policy issues to agent and client satisfaction.

Colchester, Vermont

Montpeiler, VT

• Life Insurance and Annuity specialist assisting customers and contracted agents withthe full product life cycle, from selling to product management.
• Conducted trainings for new hires.
• Accomplished independent projects to improve efficiency and information accessibilitywithin the business unit.
• Managed escalation calls.
• Executed policy changes while providing exceptional customer service.
• Identified policy issues and followed compliance procedures to produce solutions.

Montpelier, Vermont

Master Of Business Administration - Mba, Environmental Management, 4.0

Bachelor'S Degree, Business Administration/Marketing

Activities and Societies: President of Club Water Polo, Fundraising Chair of Club Water Polo, Marketing Club member

Education record

Activities and Societies: Varsity Water Polo, New Trier Guard, Swimming, Basketball, Safe Rides, Class Leader