Meghan E. Prentice Email & Phone Number

Woburn, Massachusetts, United States

• Develop specific strategies and methods to create project management methods used company wide.• Advises and guides care center management, staff, business partners and parent company to elicit high level requirements, capture business needs, and implement/integrate solutions.• Facilitate and lead large scope projects with onboarding newly acquired companies.• Plan, organize, and implement large onboarding events including new hires and employee acquisition transfers.• Clearly articulates and documents business requirements to developers and end users.• Assesses the risks of various solutions and prioritizes competing business demands.• Training and creation of procedural documentation for hiring through Taleo portal.• Partnered with Department Head of Human Resources to plan and develop new streamlined recruiting, hiring, and retention.• Leads interviews, onboarding, processing (CORI, DPH, Background checks), hiring, and orientation of new hires.• Organization and rollout of monthly training courses to provide certification for employee career growth.• Manages ongoing and creates new relationships to drive satisfaction with management, care center staff, business partners and parent company.• Support and lead multiple care center location managers in times of transition or through improvement assessments.• Coordinates project delivery by participating in design reviews and walk-throughs to effectively communicate project plans and validates proposed solutions.• Engages with knowledge workers to incorporate usability and end-user interface needs.• Managed development of new talent hiring Pipeline Software to meet company's demands.• Data collection and management of various projects and business analytics.• Proactively resolves issues at varying levels of the company.• Leads project teams charged with integrating business processes into foreign lines of business.• Builds system guides and streamlines current processes across the business line.

Waltham, Ma

• Underwriting of merchant applications for use of e-commerce software.• Gathering and assessing background information in order to effectively assess the merchant and business.• Analyzing processing and financial statements regarding current chargeback and refund percentages as well as financial stance of company.• Ability to independently conclude merchant’s reliability and promotion of growth to the company.• Merchant data entry into company’s processing console.• Completing Annual Reviews of merchant accounts to determine a need for closure or re-underwriting to ensure compliance with Payment Industry Brand rules and regulations.• Participation in various projects as requested including; excel document management, procedural write-ups, and formation of letters for account updates.• Working hand in hand with implementation and sales to ensure a strong merchant relationship.

Lewiston, Me

• Monitoring of portfolio activity to identify and control risk and keep it consistent within the Bank's Risk Appetite, taking mitigation action when necessary to reduce bank exposure , i.e. monitoring of transactions, volume, returns, charge backs, etc..• Completing Annual Reviews of merchant accounts to determine a need for closure or re-underwriting, i.e. Fraud Credit Review (FCR).• Providing education to merchants on risk, fraud, card compliance and charge backs.• Storing overview and instructions on cash advance procedures.• Participation in various Regulatory Oversight projects, i.e. Written Procedures, Merchant Acquirers' Committee (MAC) Review, Reserve Accounts, Portico & Micro Reporting, SOP & AML Handbook, and Risk Newsletter. Ensured all projects were completed on time and on budget when applicable to satisfy regulatory requirements of the bank.• Appointed scribe in all staff meetings with written distribution to colleagues.• Assistance in underwriting merchant applications, i.e. credit score review, Lexis Nexis, TMF.• Working hand and hand with sales and client support to ensure a strong merchant relationship.• General customer service; incoming/outgoing phone calls.• Contribution to monthly RISK Newsletter.

Falmouth, Me

• Maintained files related to Digital Express, i.e. tracking the implementation process and updating status’s to shared systems.• Serviced internal and external customer inquiries and issues accurately and efficiently.• Researched and resolved account inquiries/discrepancies as needed.• Trained customers during new product implementation, installation, and continued education and training.• Answered incoming calls in relation to Treasury Management services including but not limited to Digital Express, E-Treasury, Treasury Direct, Web Express, Card Services, Lockbox, ACH, Wires, Account Analysis software and processing.• Managed and taught new audit procedures to internal and external customers/colleagues.• Actively communicated with sales to ensure their Customer’s Due Diligence Forms were updated and accurate.• Assisted in the servicing and maintenance of VIP mailboxes.• PULSE Committee Chairperson (2010-2013).

Ipswich, Massachusetts

• Implementing and supporting best plan of care for client.• Providing routine care, such as bathing, toileting, dressing and ambulation assistance.• Preparing meals and grocery shopping.• Housekeeping.• Providing companionship by reading, listening, and conversing.• Assisting/reminding client to take medications.• Accompanying client to appointments.