Meghan Hamner Wilson, Msn, Bsn, Rn Email & Phone Number

Designing logic for clinical decision support for computer systems interoperability.

CoreMed contracts with local hospitals to employ critical care nurses in needed hospitals throughout the country. I focused in ER, ICU, and PACU roles.

Director of daily operations for medical-surgical and ER nurses for a small surgical hospital, in addition to overseeing the clinical quality metrics.

Amerita Specialty Infusion offers patients complex pharmaceutical products and nutrition in the home or rehab setting. In this role, I created and managed a sales and marketing campaign focused on gaining market presence and major accounts in an under-developed territory. Our internal CX initiative was a main driver for external success in this market.

Frisco, Tx

This facility is a boutique hospital where excellent customer experience has made this a top choice for surgical procedures. Through working collaboratively with PACU staff and other departments, we ensured hospital initiatives were in alignment with the patient experience.

Dallas/Fort Worth Area

ICU Internship

Mckinney, Texas

Baylor McKinney opened this unit when I started and we had the unique opportunity to create and grow the culture. As charge nurse, I oversaw 6-8 clinical staff reports and managed the customer care and quality metrics. I was a front-line VOC researcher, interviewing every patient each shift to increase visibility of metrics that were given to upper management. Our streamlined processes allowed for better labor utilization and improved service.

Medical Center Of Mckinney - Mckinney, Tx

Received and cared for patients arriving from PACU

Addison, Tx

Proactively employed on-line marketing campaigns to consistently exceed sales goals, collaborated with clients to obtain referrals, analyzed client budget data to maintain marketing parameters, and regularly consulted with clients regarding performance updates.

Masters Of Science In Nursing In Informatics, Quality, & Safety

Bachelors Of Science In Nursing, Registered Nursing/Registered Nurse