Meghan Macrae Email & Phone Number

Toronto, On, Ca

Toronto, On, Ca

Etobicoke

Toronto, Canada Area

As Manager of Operations, I am responsible for leading the Content Processing team. I own all planning, and work with Team Leads on execution to ensure that their teams are properly resourced to meet their goals of quality and accuracy. I have ownership of various projects including Team Engagement, Coaches Training, Forecasting and the Ecom Module. In addition, as a part of the Operations leadership team, working to define and drive the goals for Operations. I also have direct and indirect management of the different levels of the team ensuring proper performance management and growth planning. - Build out operational plans for their teams including resourcing needs and any other tactics required to support the broader Flipp strategies- Drive high-quality execution and ensure management control through the monitoring of KPIs, effective issues management and proper resource planning (people and systems)- Drive team health - keep pulse on team satisfaction across all teams and ensure effective performance management/growth planning for all team members- Own and execute on different project work as needed including having personal ownership of complex projects or overseeing other team members on their own project work; projects include managing through system changes, developing training/coaching materials or leading different committees- Act as Operations subject-matter expert on different cross-functional teams providing insight into how Operations’ processes and data are managed- Human Performance Institute certified High Energy Trainer

As a Project Lead I as the subject matter expert on production systems and processes, and support cross-functional teams as the primary operational contact for assigned retailers. I am responsible for overseeing and managing the performance of my team, and balancing external and internal needs. Lastly, I also work on projects outside of my assigned account work, increasing the responsibility in the role including Peer Training & Development, and Coaches Onboarding. - Drive high-quality day to day retailer account management and execution across high complexity retailer accounts through a flyer review process/ monitoring KPIs. - Lead Project Coordinators, Leads and retailers through account processes, issues management, requests and initiatives to support the broader Flipp-retailer strategies.- Work with our largest retail partners managing any difficult conversations or emerging issues as well as influencing any process changes for these retailers. - Work closely with our Enterprise and Partner Technology teams to ensure cross-functional alignment and consistency with our partners- Owns decision-making for account level process changes for high complexity accounts with full autonomy over account-level operations decisions- Support the growth and performance needs of Coordinator and Lead team members through effective performance management, system knowledge, and training and development opportunities.- Keep a pulse on team satisfaction across the owned pod and ensure effective performance management/growth planning for all team members- Working with Managers to ensure team allocation and capacity is at an optimal state - Own different project works as needed including having direct involvement on complex projects or overseeing other team members on their retailer project work; projects include system changes, developing training/coaching materials or process improvements

Toronto, Ontario, Canada

• Ensure quality control on outgoing client projects• Making sure all client projects are managed through the pipeline• Quickly respond and take action on our retail partners’ feedback• Project planning, scheduling, goal setting and executing the day-to-day management of retail projects• Gathering project requirements from clients and helping enhance their flyer experience• Process optimization, system update suggestions and system training• Being a point of contact for other team members who have project questions• Build lasting relationships between retailers and Flipp and act as the operational guru for your projects• Resolving client day to day issues and keeping things on track for retailers• Gather retailer feedback and suggestions from partners and share them with rest of the team• Help with onboarding new retail clients• Quickly respond and take action on retail partners feedback

Mississauga, Ontario

• Generate and analyse sales and inventory reports• Create and prepare client proposals and quotes • Source, request, and distribute samples of product• Maintain a clean and organized showroom• Manage and execute all packaging artwork including national and private label brands adhering to Canadian consumer packaging standards• Responsible for all item creation including item creation forms, system set up, UPC creation and customer discrepancy resolution• Perform regular quality control inspections of all new and revised products, as well as resolve any major discrepancies • Facilitates all division wide monthly sales meetings• Responsible for implementing new and efficient processes that offer additional sales support • Coordinate with factories to ensure all product shipments arrive on schedule• Create and issue factory purchase orders

Brampton, Ontario, Canada

• Complete Equipment Quotes, including sourcing, pricing, and closing• Complete all supplyline quotes including sourcing, pricing, and closing• Maintain, track, and enter all company leads• Advise new businesses on formation of corporations and business structures• Work closely with venue owners on planning and executing events and trade shows• Coordinate accommodations for staff during business trips• Maintain paper and electronic filing of quote requests • Offer sales support to 18 sales reps, within Ontario• First point of contact in the office and over the phone, responding to inquiries and/or directing them to the appropriate person or resource• Maintain office supplies• Perform other administrative/clerical responsibilities as needed.

Brampton, Ontario

• Responsible for using oral and written communication to convey current policy changes, promotions, and daily tasks to staff. • Trains staff by reviewing and revising orientation to products and sales training materials. • Attracts customers by originating display ideas; following display suggestions and schedules. • Promotes sales by demonstrating product knowledge to customers. Prepare sales and customer relations reports by analyzing and categorizing sales information. • Identifying and investigating customer complaints and service suggestions.

Brampton, Ontario

• Responsible for opening and closing the store.• Duties include: counting tills, delegating tasks for the day, organizing business accounts, contacting customers regarding business accounts, opening stock, merchandising product in a visually appealing manor, training new staff on cash and company policy, shift-leader, balancing tills at the beginning and end of every shift, bookkeeping, creating schedules, maintaining cleanliness at the store, conducted daily shift-starter meetings, cashier, sales associate, and customer service.

Toronto, Ontario

• Responsible to for producing one hour of news content every Monday. • Organize and Schedule interviews weekly.• Research and pitch stories at weekly meetings• Provide critical feedback on stories pitched by others, at weekly meetings.• Record and edit audio before air date.• Co-hosting one hour news program while operating the soundboard.• Writing and editing a script weekly, including content and listener outreach.

Toronto, Ontario

• Use social media as a platform for engaging the community with stories of social justice and anti oppression.• Responsible for updating and managing social media accounts including: Facebook, Twitter, Wordpress, and Soundcloud. • Uploading and editing podcasts daily. • Use social media to create and maintain strong relationships with relevant social justice and media organizations, to further engage the community.

Brampton, Ontario

• Responsible for merchandising an entire new floor set every six weeks• Maintaining store cleanliness standards by folding and organizing clothing according to constantly changing floor sets• Provide excellent customer service.

Brampton, Ontario

• Responsible for balancing tills at the beginning and end of every shift.• Providing outstanding customer service.• Maintain cleanliness, while maintaining store cleanliness standards.• Update changes in price. • Contact other stores to obtain product and information for customers• Assist in merchandising product in an aesthetically pleasing manor.

Bachelor Of Arts (B.A.), Communication, General

Minor, Sociology