• Oversee all aspects of business operations, including project timelines, resource allocation, and invoicing.• Enhance service delivery through detailed planning, quality assurance, and efficient workflow management.

• Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.• Responsible for updating current system with enhancements for internal navigation and training of user group• Team consists of five associates and additional trainees as required• Facilitate and manage weekly EAP Market Call to ensure coordinated effort of priorities for all departments involved• Create virtual share room for new clients’ attributes• Responsible to resolve customized client requests regarding Go365 PSQ inquiries• Point of contact for team to resolve escalated service inquiries• Responded quickly to meet customer needs and resolve problems.• Back fill for Manager, as needed.

• Supervisor for eight-person team working mostly from remote locations• Analyzed data from employee logged inquiries for process improvements and changes• Partnered with Operational leaders on development and trainings• Collaborated with co-leaders on monthly cross functional team meetings to develop improvements in communication, processes and idea sharing.• Facilitated and managed Market Calls monthly regarding operational updates and service concerns between ops and sales• Developed and mentored employee career planning and advancement paths• Prepared and delivered employee evaluation reviews twice per year• Set performance goals for staff members and helped teams meet important deadlines.

• Responsible to resolve seven service Markets escalated service issues• Facilitated Market Calls monthly regarding operational updates and service concerns between ops and sales• Provide recommendations to avoid repeat failures of client services• Created process flow documents which assisted sales in point of contact for specific issues• Analyzed monthly data trends for new procedures• Prepared reports of findings, illustrating data graphically and translating complex findings into written text.• Defined problems, collected data, established facts, and validated conclusions.• Adhered to quality and service standards to support operational goals.

• Initial contact for Customers. Initiated resolution or moved to next level.• Addressed customers courteously using suitable methods and problem-solving skills.• Complied with corporate and regulatory policies regarding information confidentiality and privacy.• Remained open to feedback from supervisor and peers to build and improve skills set.• Maintained logs and documentation to detail key information regarding incoming and outgoing calls.• Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.• Investigated and researched issues to determine root causes and appropriate resolution methods.• Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.

• Assisted in seating customers when they arrived to the showroom• Memorized customers' orders to ensure I delivered a perfect experience• Checked in with customers to ensure they were enjoying their drinks and take action to correct any problems or issues.

• Balanced and reconciled General Ledger Accounts, daily and monthly• ACH Accounts Payable• Back-up for Accounts Payable associate• Maintained all vendor critical attributes• Posted journal entries by compiling and analyzing account information.

• Trained employees in standard work practice• Prepared weekly teller work schedules to adequately cover all shifts.• Mentored tellers by example with clear communication skills, transaction handling and problem-resolution processes.• Assisted in evaluation of employees, yearly.• Balanced and reconciled cash drawer, daily.